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July 21st, 2016 14:00
Recovery discs
Hello.
My daughter's laptop is having issues and we need to send it off for repairs. We did not create recovery discs when we received it. I tried to back up her files--not sure if that was successful while trying to recover her system with the Dell backup & Recovery last week. I was not able to complete the recovery process. I just created recovery discs. How can I check to see if they are viable discs? The backup and recovery option I tried last week was not supposed to damage system files. I am wondering if the recovery discs I just created will recover her system or if I need to purchase a recovery disc from Dell. We will need to get her computer up and running as quickly as possible so I want to make sure I have recovery discs if they have to replace or reformat the hard drive. Help?
Thank you,
Cathy
11Cathy
19 Posts
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July 21st, 2016 14:00
I should mention that when I was creating the recovery discs just now, I did receive a message that they were created successfully. I was wondering if there was a way to check them to confirm that, and if The Backup & Recovery I did last week, would have removed any important system info or updates.
Thanks!
Philip_Yip
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July 22nd, 2016 05:00
How old is this laptop? Was it preinstalled with Windows 10 or Upgraded to Windows 10. If so you can Download a Windows 10 TH2 .iso from Microsoft:
http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/