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44195
November 16th, 2011 10:00
Red pixel on screen
I bought a brand new n5110 dell laptop a few days ago and today i saw a red pixel on the screen that wont go away, i think its a stuck pixel.
Is there any way to fix the red pixel?
Thanks.
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speedstep
9 Legend
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47K Posts
1
November 16th, 2011 11:00
sometimes you can run a series of colors to fix a stuck pixel but there are no guarantees.
Run this Video in full screen mode and set it to loop.
://www.youtube.com/watch?v=VaTTjJncONI
Spleshmen
2 Posts
0
November 16th, 2011 12:00
I used this program to cover the pixel http://udpix.free.fr/ for about 30 minutes and no result.
I tried to apply pressure with my finger over the area using a cloth and rubbing it.
I also tried with the tip of a pen and still no results.
The pixel is red if i put a black screensaver. What else can i do?
Thank you.
DELL-Royan S
4 Operator
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3.8K Posts
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November 17th, 2011 04:00
Hi,
If its a brand new system, then I suggest you call Dell for a replacement.
Dell Dead Pixel Policy: A display with 1 to 5 Dead or Stuck pixels is within the industry standards, and is therefore considered an acceptable display.
* 1 to 5 Dead or Stuck pixels spread out are within current standards and do NOT warrant a replacement
* 6 or more Dead or Stuck pixels anywhere warrants a replacement monitor
* 2 adjacent Dead or Stuck pixels warrants a replacement monitor with manager approval
* 1 Dead or Stuck pixel directly in the center warrants a replacement monitor with manager approval
You may return any Dell product, no questions asked, within 30 days from the invoice date. After that, you can only do a like for like exchange.
Hope this helps.
Thank you
Royan