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13 Posts
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24011
March 2nd, 2013 06:00
Restoresystem.exe error
Hi
I'm going mad here running round in circles on the website trying to contact tech support. I phoned them but they were rude and unhelpful and immediately wanted to charge me for help despite the fact the laptop is under warranty. Grrr.
I want to restore the pc to factory state but when I run Dell Backup and Recovery Manager the PC reboots and I get the error message
"restoresystem.exe was unable to start correctly (0x000007b)"
I only have the Dell Factory Image from when I bought the pc.
It's a vostro 3750 laptop if that makes any difference.
Please help :)
Thanks
John
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skarpa
13 Posts
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March 2nd, 2013 07:00
Hi Manshu
OS is Windows 7 Pro (64bit)
Yes I want to get back to factory settings
Thanks
DELL-Manshu S
6 Operator
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2.2K Posts
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March 2nd, 2013 07:00
Hi John,
Let me know the operating system installed on the system.
Also, are you trying to restore your computer back to factory settings?
Thanks & Regards
Manshu S
#iworkfordell
skarpa
13 Posts
0
March 5th, 2013 06:00
Hi Manshu
The first link sends me to the manual which is no help whatsoever. I have read the instructions anyway and tried the restore from both inside and outside windows with the same error message.
I was sent no windows dvd with the laptop. Nor can i find anywhere to get one on the website.
I have purchased 8 dell laptops for various people over the past 2 years and frankly I think the 'support' is rubbish
regards
john
DELL-Manshu S
6 Operator
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2.2K Posts
0
March 5th, 2013 06:00
Hi John,
Thank you for the reply.
I would suggest you to click the link mentioned below for steps to perform PC Restore:
http://dell.to/Wj1rZe
Ensure that you perform PC Restore by following the steps mentioned on the link.
If the PC Restore fails with the same error code, perform the re-installation using the Windows DVD. Click the link mentioned below for the steps to perform re-installation:
http://dell.to/Qe7jyP
Thanks & Regards
Manshu S
#iworkfordell
DELL-Manshu S
6 Operator
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2.2K Posts
0
March 5th, 2013 07:00
Hi John,
We regret the inconvenience caused to you.
Please click the link mentioned below to request the recovery disk for the system.
http://dell.to/TmYffg
NOTE: The link is for US only.
Thanks & Regards
Manshu S
#iworkfordell
skarpa
13 Posts
0
March 5th, 2013 17:00
Hi
I've already seen this but as you say it's US only. I'm in the UK
Dell backup and recovery manager does say I can create a recovery disk but I've assumed the factory image is somehow corrupt and I've not wanted to take the risk.
DELL-Manshu S
6 Operator
•
2.2K Posts
0
March 6th, 2013 03:00
Hi John,
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and name listed on the account so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Thanks & Regards
Manshu S
#iworkfordell
skarpa
13 Posts
0
November 23rd, 2013 14:00
I didn't get any solution from Dell :emotion-12: