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Hi there
Well I have had my 640m for less than a week and since the beginning I have noticed some keyboard unresponsiveness. Called Dell and they told me to do stuff on the computer but I havent been successful in taking out one of the screws behind the battery. Im guessing the screw has been messed up in some way so my only option that I am thinking of now is to return it to the depot. Has anyone had any experience in bringing it back to the depot? Im afraid if I bring my less than 1 week old laptop in for repair, it will come back all scratched and broken in some ways. Any comments and opinions would be greatly appreciated
Thank you

ejn63 · Answer

If you're worried about that, you can still return a defective system for replacement during the first 21 days from shipment, or you can upgrade (for a fee) to an onsite warranty.

Jun85 · Answer

What does it mean by 15%...is it 15% of the total amount that I paid for my computer?

ejn63 · Answer

No. If it's defective you can return it for replacement within 21 days of shipment, without charge. If it is not defective and you return it, you pay a 15% restock charge.

Jun85 · Answer

I can only ask for a replacement if its not defective?

ejn63 · Answer

Not if it's defective - only if it's a non-defective return.

charokee · Answer

yes as with most companies.........ugh $100 or more

charokee · Answer

yep and if you're trying to 'remove' the keyboard all together  (they can send a Keyboard service kit to replace it btw) then all you need to do is remove the bezel that the power button is on then just 2 screws usually...... <ADMIN NOTE: Broken link has been removed from this post by Dell> I would REALLY suggest as I do with anyone that if you are not happy or you are unsure about your system..........exchange it within that 21 day period......there is a documented issue, thats enough to get L2 approval for an exchange...

Jun85 · Answer

What is the restocking fee? I know it says 15% but is this 15% of the total purchase price or what?

Jun85 · Answer

Thanks for the info. Just curious, how does the return work? Do they send a carrier to pick up my item? Do I have to pay for shipping? What is the procedure? Im planning to having a replacement instead of just returning it because I really like this model. If I replace my notebook rather than just return it, does the 15% apply to me? I have a defective keyboard
Thank you

Message Edited by Jun85 on 08-26-200610:12 PM

Message Edited by Jun85 on 08-26-200610:13 PM

charokee · Answer

You have to call tech support and tell them you want to do a system exchange........they might try to troubleshoot to begin with, either let em try a couple things or just insist that you want to do the exchange if at the very least for your own piece of mind........and that you are taking advantage of the first 21 days after invoice to get a system that doesnt have problems out of the box lol
The procedure is Dell sends you a new exchange system along with return shipping labels...........from there you package up everything that came with the system in the box that your brand new system replacementarrives in.........
From there the instructions to contact Airbourne Express are included in the box and the time it takes for a new sys exg is 5-7 business days from the date of the dispatch...........

Jun85 · Answer

Will the exchanged system be brand new or refurbished?

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