studio 1537 media panel problems

If I hover over the .iso link this is the URL it looks for if it's any help.....http://kcs.dell.com/agent/documentServlet?path=/svc/documents/1243918075121.FW7_X0D.iso

Andy

Well I was able to follow the link eventually and I am pleased to report that the fix does work . Hopefully that is the cure we have been waiting for . Thanks to all concerned , especially Bill and acgiannopo.

Hey, I just got a 1537 a week or so ago without knowing about these problems, but I definitely am not willing to 15 minutes, nor remove the battery and ac and hold the power button down every time.

So......................if you can catch it immediately upon boot (as soon as you see the dell logo) and follow these steps, it should get you into windows:

1) press any light on the media control panel and hold until windows starts booting (any light other than the eject light)

2) if it looks like it is hung at all or the cursor is blinking in the upper left corner,  slide your finger to the next button on the media control panel and hold until windows boots

3)  Windows should boot up

This will at least bring you to windows without waiting and/or dismantling your Laptop everytime until Dell comes up with a solution, which I know they are working on, as stated above.

Hope that helps.

As far as I am concerned this issue has been resolved . I followed the instructions given and by updating the bios and creating a CD as instructed , I was able to get everything working . I do not have to wait for anything to boot , things work perfectly. Bill has said he is working on getting the link working , but you can get the details of that from aciagiannopo's earlier post.

Well you must be the lucky one. My new Dell Studio 1537 has the same issue with it ejecting after startup and nothing has resolved the issue. A couple times the volume lit up and shot all the way up to. It does not always happen right away, and until it does its little eject routine nothing else on the control panel works. Sometimes it takes more than 30 minutes before it does it. Ok here is my laundry list of the repairs Dell and I have tried, which failed. I have talked to Dell on online chat multiple times and phone a couple times. They have deleted something in the registry and reinstalled it with no fix. They had me restore the computer to factory defaults, which is a pain because I had to reinstall all software, which did not work. The tech has come to my house twice to replace, dvd drive, hinge cover(control panel), motherboard, and now they sent me a new hard drive because they claim it must be the operating system, all failed miserably. They also had me take it apart a couple times to try to reseat the hinge cover which means I had to take apart the keyboard and remove the control panel, unplug the cable and plug it back in and put everything back together, and I am no technician. While on chat with Dell 2 days ago the light came on and stayed on, even restrating the computer did not get the light to go off. Every piece of hardware and software has been replaced and nothing worked. I will be calling Dell today to either have my computer replaced WITH A DIFFERENT MODEL, or get a refund. We should not be spending all this money for something that does not work. I asked Dell a couple days ago if they knew of this problem and the person said they would check but I never got an answer until I googled the problem today and found this forum, and on Dell's website no less. They are obviously aware of the problem and didn't bother to say anything. I believe they should recall this model and stop sellling it and replace it with something that works.

Check this out. It is a fix for our problem. I have allready tried and works fine. Here is the link for the firmware

Update firmware for system hinge cover.

Create a bootable CD:

NOTE: Please make sure you have CD imaging software installed in your system, which can create a bootable CD based on ISO image format.

1. Download the firmware installation file FM7_X0D.ISO, and save it in your system.
2. Run the CD imaging software to create a bootable CD based on this FM7_X0D.ISO file.

Take Roxio Creator as an example for the procedure.

1. Insert a blank writable CD in your system.
2. Open Roxio Creator.
3. Click File menu.
4. Go to New Project / Copy / Burn Disc Image to Disc.
5. Click Browse.
6. Add this FM7_X0D.ISO file from the location you saved.
7. Click button to continue, till complete the CD creation.

Flash firmware:

NOTE: Please make sure A/C power is being used while updating the firmware.

1. Insert this CD in your system.
2. Reboot the system, and enter one-time boot menu by pressing F12.
3. Boot from the CD drive.
4. The CD will autorun and update the firmware.
5. Once completed, screen will show pass and Flash Successful.
6. Shut down the system.
7. Remove A/C power cable and battery.
8. Replug in A/C power cable and battery to continue normal operation.

NOTE: Please make sure to remove A/C power and battery once firmware update completed.

The firmware has fixed my machine permanently! Follow the directions and you should be golden.

Well you must be the lucky one. My new Dell Studio 1537 has the same issue with it ejecting after startup and nothing has resolved the issue. A couple times the volume lit up and shot all the way up to. It does not always happen right away, and until it does its little eject routine nothing else on the control panel works. Sometimes it takes more than 30 minutes before it does it. Ok here is my laundry list of the repairs Dell and I have tried, which failed. I have talked to Dell on online chat multiple times and phone a couple times. They have deleted something in the registry and reinstalled it with no fix. They had me restore the computer to factory defaults, which is a pain because I had to reinstall all software, which did not work. The tech has come to my house twice to replace, dvd drive, hinge cover(control panel), motherboard, and now they sent me a new hard drive because they claim it must be the operating system, all failed miserably. They also had me take it apart a couple times to try to reseat the hinge cover which means I had to take apart the keyboard and remove the control panel, unplug the cable and plug it back in and put everything back together, and I am no technician. While on chat with Dell 2 days ago the light came on and stayed on, even restrating the computer did not get the light to go off. Every piece of hardware and software has been replaced and nothing worked. I will be calling Dell today to either have my computer replaced WITH A DIFFERENT MODEL, or get a refund. We should not be spending all this money for something that does not work. I asked Dell a couple days ago if they knew of this problem and the person said they would check but I never got an answer until I googled the problem today and found this forum, and on Dell's website no less. They are obviously aware of the problem and didn't bother to say anything. I believe they should recall this model and stop sellling it and replace it with something that works.

Did you try the new firmware? Did you follow all of the instructions? If not, try it. It is a few posts behind. If doesn't work, ask for a brand new 1537, and if the new has the same problem, then try the firmware first.

I tried to follow the link I saw listed and it said no results found. Can you post it for me to follow please?

Im having the exact same problem with my 1537 but i've been on dell about fixing it. I would boot up my comp and it wouldnt start so they replaced the battery and power cable. then after they replaced the battery windows wouldnt load so they had to replace my mother board all this time not fixing my media panel button and the DVD/RW drive from ejecting disc's. now there gonna try and replace my DVD/RW drive. and sometimes my touch pad wont work. theyve reinstalled the BIOS but nothing. i purchased my studio 1537 in december and my one year warranty will be up before to long. any suggestions?? please

Im having the exact same problem with my 1537 but i've been on dell about fixing it. I would boot up my comp and it wouldnt start so they replaced the battery and power cable. then after they replaced the battery windows wouldnt load so they had to replace my mother board all this time not fixing my media panel button and the DVD/RW drive from ejecting disc's. now there gonna try and replace my DVD/RW drive. and sometimes my touch pad wont work. theyve reinstalled the BIOS but nothing. i purchased my studio 1537 in december and my one year warranty will be up before to long. any suggestions?? please

Fewer posts above is the answer to media panel problem. Download and install the updated media panel firmware following the instructions. Works 100%.

Warning when I loaded the firmware it just disabled my whole control panel so none of the buttons worked. After I downloaded it that is when Dell decided to reload my BIOS and all those other fix downloads that finally fixed the problem. So, when you copy the firmware on to cd and load it be repared to maybe still have to call Dell. I personally prefer the online chat with Dell so they can do all the downloads remotely.

I can only say what I've said before , and that is to follow acgiannopo's instructions that he has posted several times. This was a complete cure for my troubles . Note that you must do exactly as he says including removing the battery and unplugging the power .

Hi

 I download the firmware fix from acgiannopo in early june, ran it as instructed and have had no more problems with the media bar controls at all. So it does work as far as I'm concerned.

Andy