Studio XPS 13 Heat

wow.

You know I'm glad you said that about the thermal grease, I completely forgot about that. I did that to one of my old laptops and that seemed to run cooler. I guess I will have to try that on this one and see what happens, hopefully it works. Another thing I noticed is the fan will never kick on high in this Studio XPS, it will only run at the low speed, where all the other laptops all will kick to high for a min then kick back to low.

Anyone that has a studio xps 13, does your fan kick to high?

I know it has High becasue I did the diagnostic test and the fan went to high during that.

I'm pretty sure this is by design.  It's NVidia's chipset, and they feel more confident running there GPU's at high temps.  The other 99% of Dell's hardware is usually Intel based and CPU's typically run cooler by comparison.

If it trully is insuffeciently cooling, Dell has automatic power-off built in to their BIOS for just about every notebook- in the last 5 -7 years.  You wouldn't be here posting about your high fan, your topic title would have been with the rest of the Studio XPS 13 posters in a "My Studio 13 keeps shutting off" thread.

Bottom line.  Its NVidia, and this lil notebook runs hot.

The problem here is not to find out whether this Dell is designed to work at high temperatures or not. It's rather that it is not comfortable to handle a PC which is burning!

Also, I read on the battery that it should not be exposed to temperatures higher than 65°C, whereas the temperature on the back of the Dell Studio XPS 13 gets constantly close or sometimes higher than 65°C. My PC is never below 49-50°C.

Even the keyboard gets quite warm after a while.

I think this is an issue that Dell should address asap. Or at least provide users with a helpful tool, like a fan control tool.

AGREED... - FAN CONTROL TOOL?

It's a scam - Dell sets up their computer to where you have to call into warranty support for everything.  This way, Dell can convince you to extend your warranty.  This is the case for about any basic support issue, I've noticed.

ABSOLUTELY AGREE

I am having same issue on my XPS 13.  The tech support said that since my warranty just expired (only a year old laptop), they suggest to call a fee line:

==============

Thank you for contacting Dell Technical Support. 

My name is Barjinder and as from the records your system model is XPS 13 with Svc Tag ###### with windows 7 Home premium Operating system installed on it.

I assure you that I will utilize all my resources and knowledge to resolve the issue to your satisfaction.

As I understand from your mail , fan is running at a continuous speed and is making abnormal noise. 

We apologize for the inconvenience caused to you because of this issue.

I checked and found that the system’s warranty has expired, we do have fee based support queue for expired warranty systems which can be contacted at 1-800-624-9896, they will help you fixing the it.
=========================================================

HOPING DELL IS LISTENNING TO CUSTOMERS AND THEM TO RESOLVE THE ISSUE ASAP.

Jack

Hi Jack,

Apologies for the inconvenience caused. I would suggest you to run hardware diagnostics to check for hardware functionality. Please follow the steps below:

• Turn on or restart the computer.
• When the Dell logo appears, press immediately.
• When the boot device list appears, highlight Boot to Utility Partition and press .
• When the Dell Diagnostics main menu appears, select ‘Express Test’.

XPS 13 comes in two variants L321x and L322x. Please share the exact system model and a screenshot of ‘Device Manager’ With ‘Network Adapters’ expanded. You may follow the steps below:

• Press ‘Windows’ key + R on ‘Desktop’ screen.
• Type ‘devmgmt.msc’ in run box and press ‘Enter’.
• Click > sign next to ‘Network Adapters’

Keep me posted with the information. I will be glad to assist you.

Hi Amogh,

I ran Dell Diagnostics as you suggested, and it said that the fan speed is too high.  The CPU temperature reported also high (in the range of as high as 90 degree!!!).  My XPS 13 system model is L321x.  I also took a snapshot of the Dell Diagnostic reports and the Device Manager, however, it is big and I cannot attach here.  May be you can give me your email or some sort so I can send it to you directly.  Is that ok?

Thanks,

Jack

Hi Jack,

Thank you for the information. I would suggest you to update the system BIOS. You may refer to the link: http://dell.to/176kmP1.

Hope this helps. Please feel free to reply for any further assistance.

Hi Amogh,

Thank you for suggesting the BIOS update, however, I have already updated to that A08 version.  What else do you think it could be worth to try?

Regards,

Jack

Hi Jack,

I would suggest you to clean the air vents of the system by performing these steps:

• Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through.
• Turn off the System.
• Unplug the AC Adapter
• Remove the Battery
• Blow air into the vents to remove dust and debris.

Note: You may use can of compressed air or a blower. When using compressed air can, follow the directions printed on the can as incorrect use can cause damage to the computer.

You may try reseating the system fan. If you are comfortable in doing it, please refer to the Owner’s Manual from the link: http://bit.ly/YhDEqH.

Hope this helps. Please feel free to reply for any further questions.

Hi Amogh,

NO LUCK.  I followed and did all of your suggestion.  I even blew compressed air to clean the heat sink and the fan itself.  However, the fan still running with high speed non-stop and the bottom base still getting high temperature in the 80 degree.

This still not help.  My question is what else can I try?  I know that, base on the complaints from other customers, I think DELL should have been trying to address this once-and-for-all or something in that nature.  Do you hear anything from the inside how the company responding to disappointed customers out there?

Thanks,

Jack

Hi Jack,

Apologies for the inconvenience caused. It seems the issue is with the system’s heatsink and fan assembly. You may try replacing these parts.

As the system is not covered under warranty, you need to purchase the parts. I have already shared the troubleshooting steps with you which the fee based support would also have asked you to perform. However, you need to pay for the part replacement.

If you are comfortable in replacing the parts and you are residing in the US, you may contact dell spares to check for the price. Please refer to the link: http://dell.to/11GOIPD.

You may contact Dell Out of Warranty Repairs (OWR) department in US by referring to the link: http://dell.to/15Ru1qU.

Hope this helps. Please feel free to reply for any further assistance.

HI Amogh,

Thank you for your suggestions for far, and I really appreciate that.

So you think replacing the heat sink and/or the fan will guaranty the problem goes away?  Yes, I know how to do this myself as long as it won't cost me for nothing.

Thanks,

Jack