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17922
September 20th, 2013 19:00
System loops on boot. Cannot pass the first Dell screen
I have a Dell Inspiron laptop. I am not able to boot my PC. When I turn it on, I see the first Dell screen and then it turns off. It again boots up and the same problem. I am only able to use F2 button to go into BIOS. I tried to change the boot priority to USB drive but still its not booting up from USB. I am really tensed since I have my exam next week and I cannot turn on my laptop. Please help.
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ieee488
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September 20th, 2013 19:00
Unless your USB drive is bootable, as in you took special steps to make it bootable, you won't be able to boot from it.
Run Dell Diagnostics at bootup F12.
I suspect you have a failing/failed hard drive.
piyushjain89
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September 20th, 2013 20:00
Update:
The test for hard drive passed:
**Hard Drive - DST Short Test**
Test results : Pass
but while testing for memory it suddenly crashed. I noted that it was testing for March B test when it crashed. I dont know what it means.
piyushjain89
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September 20th, 2013 20:00
Thanks for your reply,
No I didnt made USB bootable. When I open the BIOS window (Pressing F2) I can there my hard drive mentioned. It also shows the disk size. Does that mean my hard drive is ok ?
I ran Diagnostics. While testing for Hard drive, it didnt said pass. It said "running" and went on next test.
ieee488
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September 21st, 2013 14:00
Try running the Hard Drive Long Test
zwer4e
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September 21st, 2013 14:00
if the HDD test passed then it is probably just a matter of reinstalling Windows. However, if the computer shut itself off during diagnostics it might be overheating or have a fan/overheating and/or motherboard issue.