My computer has just failed a hardware scan because the Targeted Read Test of the internal hard drive failed with error code WHD20-SCQ. Details:
| Error while reading sector 835048932. |
12/07/2012 12:09:40 |
| Error Message: |
The test found 1 sector errors. |
12/07/2012 12:09:51 |
Additionally the SMART Short Self Test just times out:
| Informative Message: |
The estimated time to complete this test is 2 minutes. |
12/07/2012 12:26:53 |
| Warning Message: |
The self test did not complete within the allotted time of approximately 12 minutes. |
12/07/2012 12:26:53 |
| Test Finished: |
Timed Out |
12/07/2012 12:26:55 |
I have an Inspiron N5010 that is only about 18 months old and am running Windows 7. Hard drive details:
| ST9500325AS |
|
|
| Model Number: |
ST9500325AS |
|
|
|
| Firmware Revision: |
D005DEM1 |
|
|
|
|
|
|
|
|
|
| Physical Sector Size: |
512 B |
|
| Logical Sector Size: |
512 B |
|
| Logical Sector Count: |
976773168 |
|
| Supported Standards: |
ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 |
|
| Specification Version: |
ATA8-ACS rev 4 |
|
![]() OS - C: |
|
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| Volume Serial Number: |
7C4E-86D4 |
|
| Volume Capacity: |
451.01 GB |
|
| Volume Free Space: |
19.80 GB |
|
| Volume Used Space: |
431.22 GB |
|
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Are these 2 problems related? What can/should I do? Any comments will be greatly appreciated!
PudgyOne
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July 12th, 2012 07:00
AAM1992,
Run the full diagnostics and report back any error messages. How to Run the Dell™ Diagnostics Utility
Rick
ejn63
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July 12th, 2012 08:00
The drive needs to be replaced. If the system is under warranty, contact Dell with the error message(s). If the system is out of warranty, any standard, 2.5" 9.5 mm or slimmer SATA notebook drive can be used as a replacement.
AAM1992
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July 12th, 2012 08:00
I got 2 error codes:
0146 and 2000-0146 on separate lines. Also: HD-0 self test logs contains previous error(s).
ejn63
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July 12th, 2012 10:00
Hard drives can fail at any time - upon first power up, days, weeks or years later.
AAM1992
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July 12th, 2012 10:00
Do you have any idea why? It's been working fine and as I say the laptop is only 18 months old. Surely that shouldn't happen with normal usage?
ejn63
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July 12th, 2012 11:00
The operating system will need to be reloaded onto the drive. For how to do that, see the first link.
If you did not make the set of backup discs when you first received the system, you will need to order those - see the second link.
Step 4:
supportapj.dell.com/.../document
support.dell.com/.../backupcd_form
AAM1992
17 Posts
0
July 12th, 2012 11:00
Thanks. Sorry, don't know much about where things are stored in the computer, but isn't the OS stored in a partition of the hard drive? If so, do I need to do anything to get the OS on to the new HD or is it just a case of replacing it and then using it?
AAM1992
17 Posts
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July 16th, 2012 15:00
Are the discs it mentions the recovery discs that it prompts you to make?
Thank you for the help.