The GPU Nvida MYSTERY ?

Why would Dell (or any other computer manufacturer) continue to use nVidia products in light of the current issues? I can thing of several reasons--

 

*nVidia has claimed to have fixed whatever is causing the GPU to fail. (Although HP has reported that the GPU fault is now found in their slimline desktops, i.e., the fault may be even more widespread than originally thought).

 

*Lead times and product cycles pretty much means that a large manufacturer is stuck with an errant supplier for some length of time.

 

*Other chip manufacturers couldn't (or can't) meet the cost/power use/heat/performance/number of chips/other specification that the manufacturer requested.

I appreciate that answer, but the total lost of revenue in

replacing defective main boards with these intergrated chip

as well as the lost of reputation is mind boggling.

We all know that nVida fix was merely running the fan more

often through a Bios update.  

 

Thats ridiculous, besides for forceing the consumer

to buy and outrageouly expensive extended Warranty. Which just might benefit

DELL when you crunch the numbers at the end of the day.

 

I need a better answer than that ..ideally from DELL.

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@betmen wrote:

...Some one help me underestand this  p l e a s e.

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Selling and marketing defective products isn't a new concept and is certainly not limited to the computer industry:

 

"Firms annually spend millions of dollars on marketing to dispel rumors or perceptions of faulty and defective products. Guarantees and proactive return service policies have become a business necessity in the modern environment. Increasingly, as consumers gain more access to information about the products they use, firms have been forced to “come clean”, in a sense, about their sales practices."

 

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@betmen wrote:

...I need a better answer than that ..ideally from DELL.

---

 

 It's not a MYSTERY...and DELL has spoken:

 

http://direct2dell.com/one2one/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx

 

http://apcmag.com/nvidia_disaster_thousands_of_gpus_faulty.htm

 

http://www.itexaminer.com/nvidia-dell-hp-sued-over-defective-chips.aspx

 

what i have noticed in the last few weeks in London is that adverts for Dell in the London papers are now not showing the graphics card in the spec list.

Last week it showed the 256 nvidea 8600gt card for the XPS but now the same advert is missing it.

XPSM1530_owner
What are you talking about?  There's no product recall on these chips, they

have been producing these  m1330 with the exact same nVida chip

since before June 2007 and then they released the m1530 with a troubled nVida chip

nowing about these issue. Threr has been no RECALL

 

What recall are you talking about ?   You need to read my blog again.

well, well, well the plot thickens....

I suppose in this world there will always be nay sayers who like to point a finger. 

 

Let's start with the fact the problem is with the NVIDIA GPU di, not a Dell only problem.  Next you could easily search the forums or google for an explanation of the problem and why the bios update was a solution.  Furthermore, it is obvious Dell is still selling the systems as the new bios update resolves the problem.  Again if you bothered to spend anytime looking in to the issue, you would see that Dell is the first and I believe only manufacturer to announce the problem and offer a solution.  Furthermore, Dell is warranting the system past the warranty for this issue specifically. 

 

You would have to think that Dell is not going to be willing to replace motherboard after motherboard, this would be a ridiculous waste of money and resources, it would be easier to just issue system exchanges.  Therefore most logical thinkers would say the bios update obviously resolves a high enough percentage of the problem to not merit a recall.

 

Typically I like to come here to give advice, I just can't stand the negativisms thrown around by the uninformed.

 

Best regards,

Azoth

Azoth
Nay sayer hey .. Who are you Judge Judy. Firstly I own this m1330 machine time 3.

Next I don't need to furthur educate myself on this problem. I have read as much

as anyone, and have been aware of this problem and all its ramifications.

The Bios fix is a workaround , a measly one at that. You should Google yourself

and realize that the increase fan use may works, however my reading tells me the

bios update shorten the overall life of the computer due to the increase

heat on the main board and the increase wear on the battery and so on and so on. 

You sound very naive in general. My purpose was not to have TWO of the THREE

m1330 for my college students that both Had to have main boards replace with considerable downtime,

and this game is not over. The one year extended warranty is nice but relatively meaningless,

how long due you own 3.. $1600 LAP TOPS.  2 YEARS. And furthermore the GPU has not been repaired or replaced.

There still selling the nVida chip upgrade for $100 and a $69 battery update. Nope I Don't get it !

 

Secondly when they released the m1530 they used the same faulty GPU that was slap in the face. 

Your being way to kind on the situation. Dell is the computer builder and you trust their choices in

hardware vendors.

 

Years ago when i was a Gateway Computers customer Dell big selling point was how there

computer was sooo superior due to their high quality hardware. They use to say gateway

was horrible.

 

Best Wishes

 

Your Friendly Nay Sayer

 

In Responce to last poster: Thats all good, I too believe in being optimistic as well. However when you drop $2000.00 on a system you do not want to come up short. I always keep my m1330 updated, so when I saw the bios upgrade I installed it. I did not even know it was to handle the GPU issue. Well sad to say my system failed yesterday and the motherboard has got to be replaced, so the bios upgrade does not work. I upgraded the bios two months before GPU failed. My question is, am I going to get a rev. motherboard fixing the problem? If so then Dell has done the right thing for it's customers. (I am a lifetime cust.) If it replaces the board with the same defect, Well I guess you have to admit this forum has a right to YELL!!!! like crazy too.

By the way I am writing this on a 2001 Sony Vaio which is still is going strong. The funny thing was I bought the m1330 to replace this one. Sure it's not all Dell's fault, but I bought it from Dell. Let Dell sue Nvidia for all repairs. Give me a CPU GPU upgrade for my system with the same footprint and I'll be happy to pay the difference.

Best of luck to all of us.

Genkilljoy

 

I don't know if your board's a refurb or not, but here,s what I do know..

the GPU is exactly the same they did not correct the problem.  Thats

because its not repairable. The problem is inherent in the 8400's design.

The fix is in the bios.... which run your fan more to try to keep it cool. 

DOESN'T WORK. 

So thats the long and short of it..

 

Good luck

The manufacturing fix for the GPU is simply a change in one of the chip fabrication chemicals. Would take no time at all, as the correct material was used in development of the chip. Chances are that the process was changed a while back and everything now sold, or used for a replacement, is OK.