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March 5th, 2015 12:00

The power button did not work.

I have a laptop Dell inspiron 15 5000 series I7 . It was work normal , I just close the top , Then I could not restart it again  and the power button did not work.

I need help, If i could fix this problem.

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2.5K Posts

March 5th, 2015 16:00

Hi CopticPharaoh,

Thank you for writing to us. please let us know the light activity on the system, also when you power on the system what exactly is happening with the system. Once we get the information we will assist you further.

March 6th, 2015 03:00

Thank you for your time

There are no light except when I connect the charger, after the laptop was be recharged, there is no light. And I noticed that when the laptop is full charged and put it in charger; there is short light for a glance ,and be closed again.

The power button is not response, so the system not works.

11 Legend

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321.3K Points

March 6th, 2015 03:00

It's most likely the mainboard is bad - since this is still a relatively new model, it should be under warranty.  Call Dell for repair.

March 6th, 2015 03:00

I get the laptop from USA, and I live in EGYPT, When I called  Dell EGYPT, they told me that the warranty. Is not international, so i should return the laptop to USA, I try to do everything first except I open it, may be.

11 Legend

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March 6th, 2015 04:00

You'll need to contact Dell US to upgrade the warranty - and no, removing the base cover will not void the warranty.

11 Legend

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March 6th, 2015 04:00

There isn't much to service inside - you can try removing the base cover and reseating (remove and reinstall) the memory modules) but that's about it.

An international warranty requires the purchase of an onsite service upgrade first - either that, or you'll need to return the system to  Dell in the US for repair.

March 6th, 2015 04:00

Thank you again, I really appreciate .

I need to know, how I can the purchase An international warranty from site.

I need also to be sure that when I removing the base cover and reseating the memory modules. The warranty will be worked

March 6th, 2015 07:00

Thank you

The problem was fixed, I removed the base cover, and disconnect the battery and plug the power directly with the charger, so the laptop works again, finally I connect the battery again.

I could not make anything without your support  

 

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