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15928
March 28th, 2015 22:00
Touchpad Dell Latitude e6420
I have a Dell Latitude e6420, when the laptop is on battery, the touchpad works perfectly but when connecting the charger it becomes a nightmare, clinging and jumping, i have to use it only with the mouse.
Who can help me with some advice, thousand thanks.
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DELL-Hemalatha
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March 28th, 2015 22:00
Hello Victor,
When did the issue start? Can you please try with a different charger if you have one.
Please update the BIOS and touchpad drivers from support site and let us know if it made any difference.
Awaiting your reply.
Regards
victor61
3 Posts
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March 29th, 2015 01:00
Yes I did update the BIOS and I downloaded last touchpad drive, nothing happend, have to check with new charger.
I will keep you informed,
Manny thanks for fast answer.
DELL-Hemalatha
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2.8K Posts
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March 31st, 2015 16:00
Hello,
Any progress yet ??
Awaiting for your reply.
Regards
DELL-Hemalatha
6 Operator
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2.8K Posts
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April 2nd, 2015 18:00
Hello Victor,
How is it going with your system.
Can you also try in BIOS if the touchpad is eratic as well as in safemode if possible.
Regards