Thank you for sharing the issue in detail with us and I appreciate you've re-installed the Windows 8.1 OS along with all the updated drivers on your computer. As this computer had Ubuntu and now you've installed the Windows 8.1 please try connecting a USB Mouse to check the functionality. Un-install the Mouse drivers by right clicking on Touch pad under Mouse and Other Point Devices and re-install them from support site here http://dell.to/1hcxG98 Complete the same and revert us with the system status.
I'm glad to know that the issue is fixed, kindly keep the computer under observation and check the issue for the next couple of days, revert us with the system status
shmu26
2 Posts
0
January 1st, 2015 04:00
okay, I had to actually delete the touch pad driver, because otherwise, it automatically reinstalls itself after reboot.
now I installed from the dell site, and so far, so good.
but this is an intermittent problem. I never know when it will start happening again.
If the problem comes back, I will get back to you
thanks
DELL-Munawar P
748 Posts
0
January 1st, 2015 01:00
Hi shmu26,
Welcome to the Dell Community Forum.
Thank you for sharing the issue in detail with us and I appreciate you've re-installed the Windows 8.1 OS along with all the updated drivers on your computer. As this computer had Ubuntu and now you've installed the Windows 8.1 please try connecting a USB Mouse to check the functionality. Un-install the Mouse drivers by right clicking on Touch pad under Mouse and Other Point Devices and re-install them from support site here http://dell.to/1hcxG98 Complete the same and revert us with the system status.
Hope this helped.
DELL-Munawar P
748 Posts
0
January 1st, 2015 23:00
Hi shmu26,
I'm glad to know that the issue is fixed, kindly keep the computer under observation and check the issue for the next couple of days, revert us with the system status