4 Operator

 • 

3.3K Posts

June 10th, 2013 03:00

Hi lisa294,

Check the touchpad settings. Ensure the left button is set to “Click” and not “Double Click”

  • Click Start.
  • Click Mouse.
  • Then click Dell Touchpad.

Now, Select “Buttons” and Under the Left button set “Click” from the drop down.

Save the changes and check the Left click button on the touchpad.

Awaiting your response!

3 Posts

June 10th, 2013 10:00

Thanks Rajesh,

Yes, the double-click option was the first thing that I checked.  I also tried double-click speed in the unlikely chance that was it.

I had a difficult time even changing the toggles on this page, as it kept double-clicking back to the original default.  It seems worse on the far edge of the key.

4 Operator

 • 

3.3K Posts

June 12th, 2013 08:00

Hi lisa294,

Check the status in Safemode with networking.

Refer the following link which has steps to boot into Safemode with networking:

http://bit.ly/XDksay

Also, run diagnostics on touchpad. Refer the link for steps to run diagnostics:

http://dell.to/12LqMvV

Awaiting your response!

3 Posts

June 12th, 2013 14:00

Excellent suggestions and great service, however, neither worked.  I am now noticing multi-clicks especially in paged documents inside a textbook software program and inside Adobe.  

4 Operator

 • 

3.3K Posts

June 13th, 2013 08:00

Hi lisa294,

This can be a hardware issue.

Did you run diagnostics on the touch pad?

Does it happen in Safemode as well?

To assist you further, kindly private message the service tag so that I can take the case forward.

To send me a Private Message, click my User name, and then click Start Conversation.

Awaiting your response!

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