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12831
February 3rd, 2012 04:00
Touchpad not working properly
I have a studio 1749, eighteen months old. the touchpad never worked properly. instead of taking care of it right away, i got a logitech wireless mouse. however, the computer often doesn't recognize it, so now i have to deal with the touchpad. It behaves erratically, sometimes moving and fast scrolling when I am just moving the cursor, and NEVER able to scroll when I want to scroll. The web site will not auto detect my service tag, and even when I input it, I have trouble getting to a driver that might work. Is this generally a driver problem or a hardware problem? what to do ?????? thanks.
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r_kage
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February 3rd, 2012 09:00
Hi, have you tried to run Dell Diagnostics from the driver CD that came with your computer? My own touchpad does not work properly and I cannot use my USB ports from some reason (may be related since you can opt to turn off the touchpad when using a USB mouse). When I ran the diagnostics, the result came back that both of my touchpad buttons are pressed. Consequently, I can't always click on things and the scrolling can be erratic or even nonexistent. Your problem sounds slightly different--however, if there is a hardware issue, it might save you the hassle of downloading and reinstalling drivers only to find you have the same problem. Good luck!
r_kage
3 Posts
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February 3rd, 2012 09:00
Oh, and you should be able to find your service tag by going to the start menu, clicking on 'help and support' and then clicking on "computer information."
NEVERMIND THIS POST, I didn't realize at first that you had also tried to input the service tag.