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April 28th, 2007 18:00

Trouble with... XPS Gen2

Hi, can me somebody tell more about this trouble?

http://forum.digineff.cz/file.php?136,file=426267

It came and is freezing notebook, some time it stay on desktop, some time the screen is dark. It is necessarly to restart and after few minutes it is back. Not hot extremly hot here...

Thank you very much,

Hana

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April 29th, 2007 09:00

Today I started work and it was on direct - the funny marks on the screen.
It started after changing of motherboard (the 4th time!!!!), graphic card (1st time), memory card (2nd time), processor (1st time), LCD (1st time) when it started firs time 6 months ago is that I used for past 6 months the bag insteand the rucksack. It looks that there is something "free" inside and the transport on position on the height insteand width... Not another explanation in this moment.

Hope some technical from Dell are monitoring this forum, because Czech's like to solve this problem by reinstaling all systeme :D :D :D

Trully, I am in trouble with this piece from this time, when the ventilators stoped work and it got totally burn. The notebook started to be slow and display was not too bright as well. Solving troubles with international quarantine was horror...

What to do now? I need work...

Cheers, Hanka

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May 3rd, 2007 10:00

The last message from Dell is that they are accepting the trouble which last over 7 months and they give me money back. Because they gave me CF TV tuner PC card which was between acessories for this notebooku during order and which was not working (actually Dell put the CF card out of web pages offer after this experience) and the Planet21 On-Board trolley in which was not possible the XPS put because is too big, they offered me spare baterie. Please, can i claim the money back now, when the batery is not useful? Have somebody an experience? Thank you, Hana

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May 5th, 2007 12:00

I just like to say that "the last trouble last 7 months". Trouble with my notebook started 01.01.2006 after 4 months when it was bought at end of August 2005.
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THE LATEST NEWS WITH SOLVING TROUBLES IS: Because I boght this notebook in Germany who hand me over to care of Czech Dell approx. 1 year ago, now Czech Dell find out that they can't give me money back and German's are not agreeing with it. But they didn't contact me (Petra Treichel or Stephanie Hartstang) I contact them by e-mail at Thuersday but till now not reply.
As you can see my troubles are serious - http://forum.digineff.cz/file.php?136,file=427541 - the notebook is full of funny marks, is freezing and blinking and stopping. Nobody is taking care... Everyone in Dell having nice weekend and I am angry because I CAN'T WORK!!!!
I contacted Michael Dell by his e-mail and few contact by people who are doing a business with him. I hope somebody will be so kind and will help me.... I bought expensive notebook for the advertised properties and advertised "best care of customers and service". Both of it I can see is not valid...
PS. Please, excuse me my not best English... Thank you. Hanka
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