This post is more than 5 years old
1 Rookie
•
29 Posts
0
15971
November 18th, 2012 09:00
Unexpected shutdown, Need help!
Hi,
I have the Dell new inspiron 15R core-i7 laptop that I purchased 3 months ago. When I open the dell support center I see the error of critical error i.e.unexpected System shutdown in the System history tab. I actually didn't experience a shutdown while working. The critical error icon appears approximately 3-4 times a month. One of the error describes" Event name : BEX " another describes "Event name :APPCRASH" & "Event name :CLR20r3". If you need any other information I can give you. Kindly help me on this.
Regards,
ABDUL REHMAN
No Events found!
Senthil S
6 Operator
•
2.5K Posts
1
November 19th, 2012 03:00
Hi Abdul Rehman,
This may happen if any application crashed in the system due to .net frame work, you can go ahead and uninstall the .net frame work from the system and re-install it. Please follow the steps below to uninstall the .net frame work.
Start > in search box type in programs and features > select the .net frame work right click on it and click on uninstall. Restart the computer and re-install the .net frame work in the system. Please use the link to download the .net frame work.
http://bit.ly/KQc9BI
You can also run the PSA hardware diagnostics to check the hardware is working as designed. Please refer to the link below and run the test.
http://dell.to/i5zbDR
Please do reply for further assistance.
Abdul Rehman
1 Rookie
•
29 Posts
1
November 19th, 2012 05:00
Thanks for the reply. But when I open the program and features, there are two programs namely "Microsoft .Net framework 4 Client profile" & "Microsoft .Net framework 4 Extended". Which am I supposed to uninstall or should I uninstall both?
Senthil S
6 Operator
•
2.5K Posts
1
November 19th, 2012 09:00
Hi Abdul Rehman,
You can go ahead and uninstall both the .net frame work from the system, restart the laptop and re-install the .net frame work; I have given the link in the previous post.
Abdul Rehman
1 Rookie
•
29 Posts
0
November 23rd, 2012 22:00
Well thanks Senthil,
No error has occured for the last two days but I can't be sure until I observe the system for sometime. I'll let you know if the problem is solved....thanks again.
Abdul Rehman
1 Rookie
•
29 Posts
0
November 27th, 2012 11:00
Hi,
Thanks Senthil, your answer solved my problem.....
Best regards,
ABDUL REHMAN