Universal Serial Bus Controller driver problem

Question

In device manager my USB controller has the dreaded yellow question mark!  I've reinstalled the chipset drivers like 10 times both from the dell website and the CD.  It's still not working...  I've heard I need to install the Chipset drivers before anything else.  but... it's too late for that.  and then why isn't there some big neon sign warning you of that?  please help!  i can't plug ANYTHING in to my computer!

boppo · Answer

do you have service pack 2?

boppo · Answer

what laptop do you have and how did you get to this point?

snowbagel · Answer

inspiron 5100,  i just reformated... clean windows install..... i reinstalled all the drivers.... and i'm left with this one problem.

snowbagel · Answer

yes i do believe so.. i went to windows.com to installl it and it says im already running.  i may reinstall anyway... other thoughts?

boppo · Answer

could go in device manager and delete the usb stuff and let windows find it again on reboot.

boppo · Answer

so it worked before? i know they say to install the chipset first and del notebook system software. may you got to start over.

snowbagel · Answer

what do you suggest as far as starting over? reinstall windows? reformat again (boo.,..) ?

Ya it worked before-but the last time i reformatted i remember having this problem but i cant remember how i fixed it.. it's been to long and i know it wasn't this hard last time!

snowbagel · Answer

i tried that... no luck,  i also tried uninstalling and deleting all driver info for ALL the drivers i installed when i reformatted.  then i rebooted and reinstalled them all doing the chip set first-no luck... still trying to reinstall sp2... this is rediculous

boppo · Answer

it might not hurt to format and start over and painful as it will be. you could run diagnostics first to see if that the usb ports are ok.

snowbagel · Answer

Message Edited by snowbagel on 03-08-2006 03:05 PM

snowbagel · Answer

i ran diagnostics and it's fine... it is working sort of-i have had my mouse plugged in since before i reformatted and the mouse works.... i just can't plug any new devices into that or the other usb port.... if i unplug the mouse and replug it doesn't work until i reboot... also strange: in device manager there are 4 working usb things -2 root hubs and two universal controllers and then one that doesnt work!  hmmmmmm

boppo · Answer

if you reinstall leave the mouse out until you get done.

snowbagel · Answer

ok.. I really can't do that again. I re-reformatted.. reinstalled windows and reinstalled the drivers all correctly in the right order and without the mouse plugged in... SAME PROBLEM.  I connected the mouse and after a restart the mouse works but none of my memory sticks or external drives or anything will work-and I still have the yellow question mark of death

snowbagel · Answer

i found a thread that had a website with the driver.. finally the real driver.  and i downloaded it and hten updated the driver to that... worked like a charm!

boppo · Answer

glad to hear that. boy computers are fun.

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