If it's a BIOS password, you will need to call Dell with the registered owner's information (and unless the system is under warranty, there will be a charge for the call).
If it's the Windows password, remove the drive, mount it in a 2.5" external case and attach to a working system to retrieve the files.
If it's a hard drive password, you're out of luck for an inexpensive means of recovery - these cannot be removed outside of sending the drive to a data recovery company that can remove the password and recover the data.
ejn63
11 Legend
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87.5K Posts
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321.3K Points
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November 30th, 2013 07:00
If it's a BIOS password, you will need to call Dell with the registered owner's information (and unless the system is under warranty, there will be a charge for the call).
If it's the Windows password, remove the drive, mount it in a 2.5" external case and attach to a working system to retrieve the files.
If it's a hard drive password, you're out of luck for an inexpensive means of recovery - these cannot be removed outside of sending the drive to a data recovery company that can remove the password and recover the data.
ieee488
6 Operator
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11.1K Posts
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38.4K Points
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November 30th, 2013 07:00
factory restore is quickest and fastest F8 at bootup
otherwise, you will need to re-install Windows from scratch
maggiena
10 Posts
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December 1st, 2013 19:00