USB Mice stop responding - intermittently??

Sknnypup,

Thank you for using the Dell Community Forum.
Here are some general troubleshooting steps.
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1.Upgrade to the latest system bios file:
You can download the latest bios file here.
2.Reset the bios defaults:
How do I restore setup defaults on my Dell™ Latitude™ system?
3.Undock the system, and install the latest Dell system software.
Dell Notebook System Software.
4.Undock the system, and install the latest Dell Quickset software here.
5.Undock the system, and install the Microsoft Speedstep update software.
Microsoft SpeedStep Fix for WinXP.

6.Go to the Windows update site and install all critical updates.
For WindowsXP make sure you have SP1 installed.
For Windows2000 make sure you have SP4 installed.

7.Remove the USB serial bus controllers and reboot the system.
With the system docked, right click on My Computer.
Click on properties and the Hardware Tab.
Click the Device Manager button.
Click the + next to Universal Serial Bus.
Right click on "Universal Host Controller" or "Enhanced Host Controller" and click on Uninstall.
Then reboot the system.

8.Remove the docking profile and rebuild it.
Boot the system undocked.
Right Click the My Computer icon, and click Properties.
Click the Hardware tab, and then click the Hardware Profiles button.
Delete all profiles showing except for the one flagged as Current (Normally named Undocked).
Click OK.
Click the Device Manager button.
Click the plus + sign to the left of Other Devices, then right-click each item and click Uninstall..
NOTE: In some circumstances, Other Devices may not be listed in the device manager.
Click the plus + sign to the left of Network adapters, right-click each item and click Uninstall.
NOTE: In some circumstances, Network adapters may not be listed in the device manager.

9.Try another docking station if you have one.
Try another system that supports that docking station to see if it has the same problem
with the docking station.

10.Restore your system to a previous working date.
If using Windows98 you can use "scanreg /restore".
If using WinME or XP, you can use "System Restore".

11.Undock and redock the system.
Make sure it is firmly seated and has a good connection.

12.Try disabling devices in the system bios while docked..
-Disable your serial port.
-Disable your parallel port.
-Disable your infrared port.
-Disable your wireless TrueMobile or Bluetooth cards if you have them installed.
-Disable your internal modem.
-Disable your onboard network controller.
Then boot up and see if the use devices work properly.
If they do, enable one device in the bios at a time, rebooting each time, to see which device was causing the problem.

13.Try changing the following bios settings while docked.
-Try setting your "Boot Post" settiong to Automatic, or Thorough.
-Set your "Pointing Device" to PS/2 Mouse.
-Set your "Universal Connect" option to Disabled.

14.Turn off USB power management:
Right click My Computer, click Properties.
Click on the Hardware Tab, Device manager button.
Left-click the plus (+) sign next to Universal Serial Bus Controllers.
Right click USB Root Hub or USB 2.0 Root Hub, click properties.
Click the Power Management tab.
Uncheck the box for: "Allow the computer to turn off this device to save power"
Click Apply and OK.
You need to perform this step for each listing of USB Root Hub or USB 2.0 Root Hub.
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We have also experienced this problem:  Our symtoms are with both USB and serial port mice, and it is when they are connected to either the docking stations or port replicators.  We have been "swapping" them out with some success but still can't seem to isolate the problem.  I suspect it's the connection with the docking station - they are c600 lattitudes with xp and latest bios.  We haven't had too much luck with dell tech support.  I think the mice on those machines (synaptecs touchpad) is junky to begin with (random mice movements due pressure on palm rests) and have also caused problem. (ending rant here)..
Our solution has been : reboot -> swap mouse -> swap replicator/docking station -> re-image machine -> swap machine (call dell for replacement.  One of these eventually get's results. 

We're having the same issue at our company.  Mostly our problems have been with older Toshiba Tecra 8100 with Dell  USB optical mouse by Logitech installed.  For some reason the USB mouse quits responding and it is failing over to the stick mouse on the laptop itself.  The mouse will always respond if the laptop is rebooted or the mouse is plugged into a different machine.  We can't do anything to make it fail or recreate the problem on demand.  It's like chasing smoke.

We need some help!

 

Hello!  Me again!!!

Still having problems with these mice and port reps!!!!!!!

A problem we call "Ghost Mouse"!!  You'll be scooting your mouse all around the desktop and it will just click at whatever it wants, whenever it wants.  You can't get the mouse from one side of the screen to the other without it click on 2-3 different things.  It works fine plugged directly into the laptop.  Are these port reps a piece of junk boat anchor, or what?

Your approach to resolving this issue by cutting and pasting your standard answer from your knowledge base is not working.

I'd like to see a bit of dedication and urgency on DELLs behalf.  Don't just leave us hanging out here. 

We had faith in your product enough to buy it, now comes the time you have to live up to your promises and prove what we believed.

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Dell laptop latitude D600 USB port mouse intermittent clicking port replicator docking station touchpad

Sknnypup,

If you use a different brand/model of USB mouse, do you still have the problem?
If you use a "self powered USB hub" do you still have the problem?