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deacon2002

4 Posts

14267

February 5th, 2006 18:00

Very Sensitive Keyboard Key D610

My "C" key on my Latitude D610 keyboard is extremely sensitive. Even the very slightest touch results in extra C's ie "ccccccccccccc". Any suggestions as to what is causing this and how to repair?

Thanks.

pschartau

4 Posts

April 1st, 2006 05:00

I have exactly the same problem with my "tttttttttttttt" key ;)

Even the slightest touch will set it off.

Any help appreciated - I assume this is a warranty issue and I should get the keyboard changed?

Regards
pschartau

deacon2002

4 Posts

April 1st, 2006 08:00

Funny you should post this now. I lived with the problem and tried the online chat, ran the recommended diagnostics which showed no specific problem. Finally called Dell 4 days ago (800.822.8965). They sent me a new keyboard which arrived the next day and necessary tools to install! It took 10 minutes to replace the keyboard. As required, sent the old one back to Dell that same afternoon, via the same carrier that delivered the new one-DHL.

Very impressed with the service. Should have made that call a couple a month ago! My computer is still under warranty.

pschartau

4 Posts

April 1st, 2006 09:00

Excellent, thanks for the info, will call Dell and get a replacement.

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