Video driver installation fails

Dear Jesse,

What you mean by reinstalling the chipset drivers? How can I do it?

EP_SILON,

Reinstall the chipset drivers, reboot the computer and then download/install the video card drivers.

I am still getting an error when trying to install the driver. I also tried to uninstall the old driver before installing the new one, still getting the same error, please see below the log file:

[12/08/17 11:09:41] Update Package Execution Started
[12/08/17 11:09:41] Original command line: "C:\Users\veach\Downloads\Intel-HD-4600-Graphics-Driver_WHXYW_WIN_20.19.15.4835_A03_01.EXE"
[12/08/17 11:09:41] DUP Framework EXE Version: 3.6.1.5
[12/08/17 11:09:41] DUP Release: WHXYWA03
[12/08/17 11:09:41] Initializing framework...
[12/08/17 11:09:41] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[12/08/17 11:09:41] logo.png
[12/08/17 11:09:46] User Command: attended
[12/08/17 11:09:46] DUP Capabilities Value: 41943039 (0x27FFFFF)
[12/08/17 11:09:46] DUP Vendor Software Version: 20.19.15.4835
[12/08/17 11:09:46] Local System/Model Compatible with this Package? Yes
[12/08/17 11:09:46] Local System OS Version: 10.0.0.0
[12/08/17 11:09:46] OS Compatible with this Package? Yes
[12/08/17 11:09:46] Local System OS Language: EN
[12/08/17 11:09:46] Language Compatible with this Package? Yes
[12/08/17 11:09:46] Identified Behavior : attended
[12/08/17 11:09:47] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\miniunz.exe
[12/08/17 11:09:47] Extraction-arguments:  -x C:\Users\veach\DOWNLO~1\Intel-HD-4600-Graphics-Driver_WHXYW_WIN_20.19.15.4835_A03_01.EXE -o -d C:\PROGRA~3\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a
[12/08/17 11:10:11] Extraction-GetExitCode: 0
[12/08/17 11:10:11] Identified Behavior : attended
[12/08/17 11:10:11] Temporary payload log file name: C:\ProgramData\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DUP514A.tmp
[12/08/17 11:10:11] Translated Command Line : igxpin.exe /report "C:\ProgramData\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DUP514A.tmp"
[12/08/17 11:10:11] Path : C:\ProgramData\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a
[12/08/17 11:10:11] Identified Behavior : attended
[12/08/17 11:10:19] Append Vendor Software Log: C:\ProgramData\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DUP514A.tmp
[12/08/17 11:10:19] 
--- Start of Vendor Software Log ---

[12/08/17 11:10:19] Unicode payload log file detected.
[12/08/17 11:10:19] >>> 12/08/2017 11:10:11:617
[Install Configuration]
  Installer Version: 1.7.47.0
  Compile date = Fri Jun  2 11:06:43 2017
  OS command line = "C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\igxpin.exe" /report "C:\ProgramData\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DUP514A.tmp"
  Effective command line = /report "C:\ProgramData\dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DUP514A.tmp"
  Windows Version = Windows 10
  Platform = 64 bit
  Core Version = 3.0.1 (IIF2++)
  System up time = 64508 sec
  Source: C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a
[Languages]
  0401 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\ar-SA\igxpin.exe.mui
  0405 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\cs-CZ\igxpin.exe.mui
  0406 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\da-DK\igxpin.exe.mui
  0407 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\de-DE\igxpin.exe.mui
  0408 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\el-GR\igxpin.exe.mui
  0409 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\en-US\igxpin.exe.mui
  0C0A - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\es-ES\igxpin.exe.mui
  040B - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\fi-FI\igxpin.exe.mui
  040C - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\fr-FR\igxpin.exe.mui
  040D - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\he-IL\igxpin.exe.mui
  041A - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\hr-HR\igxpin.exe.mui
  040E - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\hu-HU\igxpin.exe.mui
  0410 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\it-IT\igxpin.exe.mui
  0411 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\ja-JP\igxpin.exe.mui
  0412 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\ko-KR\igxpin.exe.mui
  0414 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\nb-NO\igxpin.exe.mui
  0413 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\nl-NL\igxpin.exe.mui
  0415 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\pl-PL\igxpin.exe.mui
  0416 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\pt-BR\igxpin.exe.mui
  0816 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\pt-PT\igxpin.exe.mui
  0418 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\ro-RO\igxpin.exe.mui
  0419 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\ru-RU\igxpin.exe.mui
  041B - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\sk-SK\igxpin.exe.mui
  0424 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\sl-SI\igxpin.exe.mui
  041D - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\sv-SE\igxpin.exe.mui
  041E - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\th-TH\igxpin.exe.mui
  041F - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\tr-TR\igxpin.exe.mui
  0804 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\zh-CN\igxpin.exe.mui
  0404 - C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Lang\zh-TW\igxpin.exe.mui
  User default LangID: 0x409
  User default UI language: 0x409
  Loaded language 0409
[Checking requirements]
* Enabling DPIAware was successful
  Checking for admin rights
  Admin rights OK
  Checking OS
  OS check OK
  Checking .NET configuration
  Check Pass.  Found ID: 8 , Min ID: 4
  .NET check OK
[Scanning drivers]
  Scanning drivers
  Found INF = C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DisplayAudio\6.16\IntcDAud.inf
  Found INF = C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DisplayAudio\8.20\IntcDAud.inf
  Found INF = C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Graphics\igdlh64.inf
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DisplayAudio\6.16\IntcDAud.inf
*   Section Key not found in INF
    Date = 05/10/2016
    Version = 6.16.00.3197
    ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = DAUDIO
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2
    Resolved Manufacturer = Intel.NTAMD64.6.2
    Inf supports 64 bit.
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808
    Description: Intel(R) Display Audio
    HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DisplayAudio\8.20\IntcDAud.inf
*   Section Key not found in INF
    Date = 06/27/2016
    Version = 8.20.00.950
    ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = DAUDIO
    PackageInfo.Sequence = 0
    Manufacturer = Intel,NTAMD64.6.2
    Resolved Manufacturer = Intel.NTAMD64.6.2
    Inf supports 64 bit.
    Description: Intel(R) Display Audio
    HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809
    Description: Intel(R) Display Audio
    HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809
  [INF Info]
    INF = C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Graphics\igdlh64.inf
*   Section Key not found in INF
    Date = 10/16/2017
    Version = 20.19.15.4835
    ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
    PackageInfo.Name = Graphics
    PackageInfo.Sequence = 0
    Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0
    Resolved Manufacturer = IntelGfx.NTamd64.10.0
    Inf supports 64 bit.
    Description: Intel(R) HD Graphics 4600
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0416&SUBSYS_060D1028
    Description: Intel(R) HD Graphics 4600
    HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0416&SUBSYS_05FD1028
  Removed C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DisplayAudio\6.16\IntcDAud.inf
  Removed C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\DisplayAudio\8.20\IntcDAud.inf
  Removed C:\ProgramData\Dell\drivers\dc6cae03-c980-4fe1-967b-f6ff8fe48a3a\Graphics\igdlh64.inf
  Checking 4 part DID's
  4ID check OK
!   Didn't find any INF's that match active hardware
IIF will NOT initiate reboot
Exit code = 0xA005
ResultCode = 40965
<<< 12/08/2017 11:10:19:261

[12/08/17 11:10:19] 
--- End of Vendor Software Log ---

[12/08/17 11:10:19] Vendor Software Return Code: 5
[12/08/17 11:10:19] logo.png
[12/08/17 11:10:19] Name of Exit Code: DEP_HARD_ERROR
[12/08/17 11:10:19] Exit Code set to: 4 (0x4)
[12/08/17 11:10:19] Result: FAILURE
[12/08/17 11:10:22] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-HD-4600-Graphics-Driver_WHXYW_WIN_20.19.15.4835_A03_01.txt

EP_SILON,

Which Dell Computer model do you have? Once you post the model I will post a link for you to download and install the chipset drivers.

Dear Jesse, my model is xps 15 9530.

EP_SILON,

Click the link below to download the chipset drivers and install them. Reboot the computer and the install the video card drivers and any other drivers as needed.

xps 9530 Drivers, Downloads and Manuals

I have the same laptop and cannot get the 4600 driver package installed.  Exact same error message.

I tried reinstalling the chipset drivers but that did nothing.

I tried bypassing the install program by using the "Have Disk" method on the adapter properties window and that said I did not have a supported operating system.

How can I get this installed?  The version I have is riddled with non-existent displays and other issues.

I downloaded the driver and then rebooted in SAFE MODE for both the Intel and Nvidia driver and they both worked.  Would not work in normal mode.  Also would not work with Defended turned off.

I'm beginning to wonder if someone forgot to include Win10 Enterprise as a valid OS for this install.

SAFE MODE gave me the same results...