Vostro 14 3446, Replacement Screen.

Hello,

I have been awaiting a quote from the Tech Service / Sales team (with a stated SLA turnaround of 24 - 48 hours) for the last 168 hours now. I need a replacement LED for the laptop. The LED Screen has cracked from end-to-end and I am unable to understand how or why. The laptop has been securely in my bag and I have not had any accidents with it. I have chased the Dell India Tech Services and Sales Teams and have spoken to about 10 people in the last one week, simply to get a quote for the replacement LED screen. May I get a quote from Dell for this replacement part and a specific date by which the replacement can be made? I hope I am not asking for something really difficult here.

Many thanks!
Sivaramakrishnan Narayanan