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May 5th, 2014 13:00
Vostro 3460 Webcam Issue
Hello,
I purchased a Vostro 3460 with windows 7; however, I have since upgraded to Windows 8.1 Pro. Ever since the upgrade I no longer have dell webcam central and now my camera (app provided with Windows 8.1 upgrade) only shows images in black and white. Where can I download Dell WebCam Center for Windows 8.1 or how can I update my camera to view color images?
Kind Regards,
Felicia
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PudgyOne
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May 6th, 2014 03:00
Felicia,
Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
Rick