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58951
January 1st, 2015 01:00
Vostro 3500 BIOS update
I have a dell vostro 3500 laptop that has had overheating issues. I have had it to bits and cleaned out the fan. Put it back together and it still worked!! I then tried updating the Bios from version 2 to version 12. I have been into the bios to see if there are any helpful settings regarding the overheating but the laptop shut itself down after 30 seconds or so. (Didn't seem to be hot). NOTE I installed the Dell Vostro system BIOS A12 not the Dell Winery 15 BIOS A10.
I can't boot into safe mode - I get a screen of windows drivers loading and a please wait message at the bottom of the screen. I wait the computer shuts itself down.
If I try to let it boot normally I get a "one of your disks needs to be checked for consistency" message, if I bypass this I get as far as the windows splash screen and log on password then it shuts down.
Last time I allowed the chdisk to start, it got to 44% (step 2 of 3) having deleted some indexes before it shut down.
Any ideas? - it doesn't seem to be an overheating issue as it has run much hotter in the past? But I only got to 44% by removing the battery and running it from the adapter. With mains power and the battery I only got to 4% before shut down.
I was considering using a live linux CD to get in, but if it shuts down when I'm looking at the Bios settings i.e. before it hits windows I'm not sure that will help?
If I put the hard drive into a usb caddy and attach it to another working (windows 7) computer, can I run chdisk on it? If so how do I do it (it's been a long time since I played around with command line instructions).
Suggestions very welcome - I need to be very clear about what I intend to do if it keeps shutting down less than 2 minutes after starting!!!


lexluthermieste
13 Posts
0
January 1st, 2015 01:00
You may wish to force flash the bios back to the one that worked. So if it's A02 then download the A02 bios rename that file to A02.exe and copy it to a bootable drive. You'll need a DOS bootable usb drive. While the system boots press F12 to get the boot menu and select the usb drive. Once it boot type the following into the command line read " X:\a02.exe /f /s " [X=the drive letter you run the file from]. Depending on the bios file version the system should automatically reboot and flash the previous bios. If it doesn't, press CRTL + ALT + DEL to soft-reset the system and the flash should do it's thing.
Do let the battery fully charge first. Let us know how it goes.
lexluthermieste
13 Posts
0
January 1st, 2015 02:00
Google your model name and number, IE " Dell Vostro 3500 BIOS A02 " and it should show up and you can download it. As for the shutting down, try booting to the usb drive with a full battery, AC plugged in, but with no other drives[take out the HDD and DVD]. See how long it stays on. Of it stays on for more than 120 seconds on a consistent basis, then it would seem safe to flash as the flash process never takes longer than that. If it won't stay on, also take out one stick of RAM and retest. If it stays on, you have bad RAM and may not need to reflash anyway. If it doesn't the swap the sticks of RAM and retest. Chances are that if the system was fine before the bios update and then borked after, something went wrong during that programing session. Use your own discretion though, and when in doubt, seek help from someone who knows what their doing AND can physically see the system's behavior.
dgmphoto
8 Posts
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January 1st, 2015 02:00
I think I can create a DOS bootable usb drive but where can I find the A02 bios? it doesn't seem to be on the Dell site when I search for it. Also since I don't know what is causing the laptop to shut down I would be worried that it could shut down part way through flashing the Bios which would be a bad thing!
lexluthermieste
13 Posts
0
January 1st, 2015 02:00
And perhaps you should try the Winery A10 first, if the system still on.
www.dell.com/.../DriversDetails
dgmphoto
8 Posts
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January 1st, 2015 05:00
I've taken the hard drive out and plugged it into another computer via a usb adaptor it is now running scan and fix under windows 7 which I assume is the same as chkdisk. I've created a bootable usb drive and put the Winery A10 file on it. I assume the correct command would be " X:\3500_A10.exe /f /s " In a minute I'll take the DVD drive out (have another cup of coffee) and see if it works. (I'll make sure it stays running before I try the flash)
dgmphoto
8 Posts
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January 1st, 2015 06:00
The hard drive has been scanned and fixed and the laptop without hard drive or DVD drive in boots to DOS from the usb stick and seems stable. It won't run the command C:\3500_A10.exe /f /s because the command f isn't known. Can some one help with the correct/alternative syntax please.
lexluthermieste
13 Posts
0
January 1st, 2015 20:00
I played around with it, this bios series doesn't seem to have much in the way of command line arguments. Have you tried running it without any?
dgmphoto
8 Posts
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January 2nd, 2015 01:00
I've not tried without the arguments (the idea that a Bios could contain 2 sets of information is new to me and I didn't know if the arguments were anything to do with where the winery information went in the bios). I will now try the command without the arguments but not until a laptop cooling pad that I have ordered arrives. (May as well maximise the chance of successfully flashing the bios without thermal shut down) also it should give me a greater chance of looking through the bios settings to see if there is anything available concerning heat and/or fan speeds.
Lexluthermiester, thank you for the help so far, I thought I had totally killed the laptop but at the moment I have hope.
dgmphoto
8 Posts
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January 2nd, 2015 08:00
Tried to flash bios without arguments but got error message "Rom version should be newer than Bios version". Thinking of putting hard drive back and seeing what happens.
dgmphoto
8 Posts
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January 2nd, 2015 14:00
Hard drive back in - booted into windows. Ran speedfan to monitor temperatures. Uninstalled Adaware which seemed to dramatically reduce CPU usage. Had a short test with Word wrote a bit of text inserted a picture. Ran Firefox, all seemed fine, updated and ran Malwarebytes Anti-Malware. No temperature rose above 74 degrees C and had fallen back a little when during the scan the laptop shut down. Previously at least one temperatures had to rise to 100 degrees before that happened.
Apart from booting into the Bios and seeing if there is anything in there that I can change I don't know what to do now. Suggestions very welcome.
lexluthermieste
13 Posts
0
January 2nd, 2015 18:00
Thought that's what would happen, but it was worth a try.
Probably should have asked this already, but have you made sure the system fan is fully functional?
dgmphoto
8 Posts
0
January 3rd, 2015 00:00
The fan does work at least on two speeds but does not operate at high speed as the temperature rises towards maximum. I don't know how to force the fan to operate or how to test it. I was hoping there would be some form of control in the updated bios.