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rajagopalsriniv

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2735

November 8th, 2012 09:00

Windows 7 going on an infinite boot

Hi . I'm using DELL Inspiron N5050 and it worked really fine till this evening. But now it is not booting at all.DELL boot up page is repeating (Even Windows Boot animation is not coming).I tried resolving this problem by using Boot options where I chose Hard Drive(hope I have a problem with harddrive) and even now it is not resolved. I'm trying DELL Diagnostics tool which is now in progress(It shows a tick mark against all hardwares but it has not marked Hard drive,but it is not yet complete.I have used two operating Systems(1)Windows 7 Ultimate 64-bit 2)Windows 7 Professional 32 bit) . But do not know above would cause a problem.Also I had issues with virus too.  I have very important files which I cant afford to lose and I need to get it repaired as soon as possible. Do help to sort out this problem . Thanks in advance.

DELL-Appu S

6 Operator

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3.1K Posts

November 8th, 2012 18:00

Hi Rajagopalsrinivasan,

Please share the result of the diagnostics. You can try the following steps and see if it works:

Drain the residual power from the laptop:

  • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
  • Then remove the adaptor from the computer
  • Remove the battery from the computer
  • Press and hold the power button on the computer for 10 seconds
  • Reconnect the battery and the adaptor
  • Restart the computer and check if the computer is functioning properly

If the diagnostics pass without any error, then try booting to safe mode and check if the system boots to the desktop:

  • Power off the computer
  • Restart the computer, tap F8 on Dell logo 2-3 times
  • This will take you to ‘Windows Advanced Boot Options’
  • Choose ‘Safe Mode’ in the Advanced Boot menu (use ‘up’ or ‘down’ arrow keys to highlight the option, press ‘enter’ to select)
  • When Windows finishes loading in Safe mode, check if the system is able to boot to desktop

If the system works in safe mode, perform system restore.

  • Click on 'Start'
  • Click on 'All Programs' then click 'Accessories'
  • Click on 'System Tools'
  • Click on the 'System Restore'
  • Then click 'Next' on the "Restore system files and settings" window
  • Then choose the restore point that you want to use(choose a date when the system was working good)
  • After that click 'next' to continue
  • Then click 'Finish' on the "Confirm your restore point" window to start the System Restore
  • Then Click 'Yes' to the once started, System Restore cannot be interrupted. Do you want to continue? dialog box.
  • System Restore will now restore Windows 7 to the state that was recorded in the restore point.
  • Immediately after logging in to Windows 7 after the reboot, you should see a message that System Restore completed successfully
  • Click Close

If system restore fails, I would advice you to take a complete back of the system and re-install the operating system. You may have to contact a local technician for data backup.

Note: The above mentioned troubleshooting steps are only applicable to bring the computer from non working state to working state and does not include virus removal.

Please reply if you have any questions.

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