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15486
May 9th, 2013 01:00
Wireless Internet Stopped Working
Recently, my computer has been unable to connect to a wireless network. I know it is an issue with my computer because other devices of mine have no issues connecting to the network. I have tried literally everything I can think, from uninstalling/reinstalling the drivers to network adapter, restarting modem/router, restarting computer several times, scanning for viruses, and I just can't seem to figure this one out. It literally happened out of no where, while browsing the web it just stopped loading pages. I am seriously at a loss on what to do, and any help from you guys would be greatly appreciated.
For reference, I have a Inspiron 17R SE 7720 laptop
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sandeep_par
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1.5K Posts
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May 9th, 2013 01:00
Hi jaymully,
Welcome to the community.
Please let us know the version of Windows installed on the system. Also, check the link below which would help you resolve this issue:
http://dell.to/10oaHss
Please perform these steps and let us know the results, so we can advise you further.
Thanks and Regards
Sandeep P
#iworkfordell
jaymully
3 Posts
0
May 9th, 2013 01:00
windows 8
sandeep_par
3 Apprentice
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1.5K Posts
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May 9th, 2013 01:00
Hi jaymully,
Thanks for providing us this information. Please check this video below which would be useful in resolving this issue:
If you have any further queries, please feel free to contact us.
Thanks and Regards
Sandeep P
#iworkfordell
jaymully
3 Posts
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May 9th, 2013 20:00
This video did not work. It will work for a minute or 2, I've managed to get the google page to load, but then it disconnects right after, with a little asterisk over the wifi strength symbol in the bottom right corner
sandeep_par
3 Apprentice
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1.5K Posts
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May 12th, 2013 01:00
Hi jaymully,
I appreciate the time and effort that you took to troubleshoot the issue. Please let us know the wireless card installed on the system, as drivers would need to be updated to rectify this issue.
Kindly provide us with the information so we can provide you with the link to update the drivers.
Thanks and Regards
Sandeep P
#iworkfordell