123eunicey

updated

9 years ago

1

123eunicey

1 Rookie

5 Posts

1

129542

April 22nd, 2017 15:00

XPS 13 black screen

I know this has already been asked. but there has been no solution so i must ask again

My xps screen turns black after the dell logo. It works if i plug it into an external monitor. But it doesn't recognize my laptop screen. My laptop only works if i disable the driver or boot it in safe mode. 

Please help dell. I didn't spend $1500 for a desktop. I need a laptop with a working screen.