XPS 15 L502X Nvidia GPU issue

Hi evolvtyon,

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Blue Screen Analyzer’ under Software.

3.       Click on ‘Run Diagnostics’ button.

4.       Let me know the results.

The Blue Screen Analyzer identifies errors in system files that can trigger a blue screen at startup. Based upon the results of this analysis, you may choose to run a troubleshooter to fix these errors. The first time you run this diagnostic, it will take about 10 minute.

Also, I’d suggest you to run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.

1. Turn on or restart the computer.
2. Immediately at the Dell logo screen, starting tapping the key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
3. At the One Time Boot menu, press the arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press to begin the PSA.
4. Write down any error codes listed. Reply to us with the error codes.

Hello Ravi CH,

Thank you for the answer. I did as you instructed and no errors were reported by either tests. I'm including the snip from the BSOD analyser.

I did however took the liberty from choosing the Diagnostic "Gaming Performace" under symptom, and while the tests with the integrated intel GPU all passed, when the tests with the nvidia chip began, the computer immediatly froze. (I'm including the snips from the frozen state). I had to hard reset the computer again... are there any live logs being recorded during the tests?

What's the next step?

The BSOD Test:

Frozen PC while testing GT 540M GPU:

Hi evolvtyon,

Please follow the steps below to run the Video Card Stress and Video Card diagnostics on the system.

1.       Open the link http://dell.to/14YjKb2

2.       Select ‘Hardware’ under ‘Choose a Diagnostic Type’.

3.       Select ‘Video Card Stress’ and ‘Video Card’under ‘Diagnostic Selector’.

4.       Click on ‘Run Diagnostics’ button.

5.       Let me know if the fan runs.

Also, please click on the link below to check the warranty of the system. In case the system is under warranty, send me a private message with the system service tag to assist you further.  Please click on my name and send me a private message.

http://dell.to/18r60nI

Hello Ravi Ch,

I did as you instructed, and the computer crashed once again while running the Nvidia chip tests. Although the fan was running from the begining I did noticed that only when the pc crashed did the fan rpm, in my opinion, maxed out.

It continued at high speed until I hard reseted the pc. I'm adding another snip of the moment the pc crashed.

Hi evolvtyon,

I have responded to your private message. Please reply us with the details.

My xps, ... It freezes suddenly while playing games.

Interestingly I had played these games previuosly without any issues. Suddenly this issue of freeze and buzz sound comes up.

Please suggest something!!