Unsolved
This post is more than 5 years old
1 Message
0
10662
November 22nd, 2008 14:00
XPS M1710
2 days before my warranty expired on my XPS laptop, I had a problem where it just shut down and would not come back on. Dell dispatched a tech and he replaced 2 - 1GB sticks of RAM, the Intel Centrino chip, and the motherboard. Now my laptop works but at a much slower pace.
The original Windows Experience Score on my laptop WAS at 5.5, now it is at 1.5 and is slower than my 5 year old desktop running Win XP!
I tried refreshing the score, but Windows gets about half way through with the scans, and then flashes a message that it can't complete the tasks.
What could be the cause of this?????
Any and all help would be appreciated.
No Events found!
Thereal-dbk4297
4 Apprentice
•
3.4K Posts
0
November 22nd, 2008 17:00
Hello,
You may want to check for an updated BIOS.
You also may want to install the latest NSS software for the system, as well as the latest chipset file. To install both of these files, make sure that you install them while the system is started in safe mode. You can find the files that you need here. If Dell did not install the exact part number motherboard as you had, then your hard drive contains all the wrong drivers and files for anything that comes from the motherboard(like almost everything). I would install all your drivers again and will post an order list for installs below.
Note: Some devices may not function properly if the drivers are installed out of order.
Install your version of Windows.
Install the following software and drivers in the order listed below.
***** 1.***** Desktop System Software (DSS) or Notebook System Software (NSS) - A vital utility that provides critical updates and patches for the operating system. If you are reinstalling the operating system or updating all the computer’s drivers, it is imperative that this software be installed first.
Currently, the DSS and NSS are not required for systems with Windows Vista installed. This is located under the System and Configuration Utilities Category on the Drivers and Downloads page.
2. Chipset - Helps Windows control system board components and controllers. This is located under the Chipset Category on the Drivers and Downloads page.
3. Video Adapter - Enhances video performance. This is located under the Video Adapter Category on the Drivers and Downloads page.
4. Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page.
5. Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page.
6. Modem - Allows dialup capability. This is located under the Communication Category on the Drivers and Downloads page.
7. Wireless Network Card - Enables and enhances the wireless network controller. This is located under the Network Category on the Drivers and Downloads page.
8. Touchpad, Pointer, Trackstick, Mice, and Keyboards - Enhances the pointing device features. This is located under the Mouse & Keyboards Category on the Drivers and Downloads page.
9. Other Devices
* Bluetooth Module
This is located under the Communication Category on the Drivers and Downloads page.
* Dell Wireless Mobile Broadband Cards
This is located under the Communication Category on the Drivers and Downloads page.
* PCMCIA/Smartcard controller
This is located under the Security Category on the Drivers and Downloads page.
Dell drivers and downloads page http://support.dell.com/support/downloads/.
NOTE: If your system download page offers a DSS or NSS file in the 'System and Configuration Utilities' Category. And you have already tried to install some drivers, you will need to reboot in Safe Mode to install the DSS or NSS file, and the chipset. Then reboot the system and install the rest of the drivers in the correct order.