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21914
March 14th, 2008 18:00
XPS M2010 Slow
I have just received my XPS M2010 2.33GHz Dual core Laptop and am experiencing some issues.
Firstly the battery will not charge above 31%, a replacement has been sent out but not arrived yet.
All diagnostics performed and come up OK. BIOS reports battery status as Idle and Vista reports it as not charging.
Secondly the Boot time for this PC is 3-4 minutes which seems absurdly slow to me.
Thirdly no matter what I do I cannot push the processor to more than 42% of it's max frequency, as reported by Vistas Resource manager. I've tried everything I can think of to tax the PC but all I get is a processor operating at 42% max frequency and 100% usage. The laptop is plugged in to the standard 130W power supply that came with the PC.
What made me look at the resource manager in the first place was because the PC seems very sluggish, windows and icons take time to appear, start menu folders take seconds to open etc...
Advice from tech support is to completely reimage the PC, but my argument was, this is a brand new PC and I shouldn't have to spend time doing this.
I'm starting to get very frustrated, can anybody else shed any light on why my PC is so slow.
Thanks
Steve


Danthegreat1
79 Posts
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March 14th, 2008 18:00
There are lots of varibles in this.
This biggest one will be, How many applications are running? Vista takes up a very large amount of resources. Goto your task manager look at the bottom of the page write down the number or processes running. Then go into performance and see how much of your memory is being used.
If you want to knock down the number or programs that are running. Goto Start -- "Search >> Msconfig" Then disable all of the startups.
Stephen Brown W
4 Posts
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March 14th, 2008 19:00
Currently I have 67 processing running, the same as on my desktop optiplex 755, 2.4GHz. The desktop is vastly more responsive on the optiplex 755 than the M2010.
I shouldn't have to wait seconds for a folder on the start menu to expand after clicking upon it.
I have had Dell tech support look at the machine remotely but they couldn't figure things out and simply suggested that I had a Virus or Malware and to reimage the system.
The PC is brand new out of the box so if there are viruses on it, then it came preinstalled with them. Seriously, the M2010 was sluggish from the get go and having used other lesser specced laptops with windows Vista, I am rather disappointed with the M2010
I've also noticed that dragging windows around is somewhat jerky but this problem seems to disappear if I use a USB mouse rather than the blue tooth one that shipped with the machine. Has anyone else noticed this issue?
Thanks
ultra-fearless
124 Posts
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March 15th, 2008 06:00
First My pwr sply is 150 Watt not 130 This may be part of the problem.
as to the speed issue the processor will only run as fast as the pwrsply will allow.
Have you had it pluged in while off to see if the battery charges?
Performance with Vista Takes RAM, How much do you Have.?.
Stephen Brown W
4 Posts
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March 15th, 2008 18:00
The 130W power supply came as standard with the PC but if I'd have known that the 150W variant was more of a necessity than an option, I would have added it to my order. When you power up the PC on the 130W supply the first thing you see is a BIOS level warning telling me that computer performance will be affected and the battery will take longer to charge unless I connect a 150W power supply.
Why on earth Dell doesn't ship the 150W supply as standard is anybody's guess.
I have had the laptop plugged in now for several days, powered down and the battery flatly refuses to charge. The battery came with a charge level of 31% and now after 5 days I'm down to 30%
Computer Specs are:
XPS-M2010 @ 2.33GHz
4GB Ram
Windows Vista Ultimate 32Bit
Another sign of it's sluggish behavior, expanding folders in the start menu takes seconds (2-3). All very frustrating. I've even had suggestions from Dell support to install windows XP to see if that speeds things up!
ultra-fearless
124 Posts
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March 15th, 2008 21:00
I purchased my M2010 in nov. 07 and the Standard pwr sply was/is 150Watt.
If I configure one online is appears to come with a 150W PS If I were you I would ask dell tech about the possibility of changing your 130W out for the 150W.
Possibly your battery is BAD. I think you said they were sending you a new one.
I can say this - It did take me a while to get Vista Ultimate running well as mine came with XP MCE 2005 which I still have installed. in vista I have 76 process running and it works fine.
I hope you get it all figured out.
If dell wants you to install XP to see if it speeds up Then THEY Should SUPPLY it to You FREE.
Just my $0.02 worth. Dell Tech Support has HELPED me to Resolve any and ALL Problems that have Arose on my system.
I AM Very Happy with My M2010.
j.silva
4 Posts
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March 16th, 2008 08:00
j.silva
4 Posts
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March 16th, 2008 08:00
I purchased my M2010 in nov. 07 and the Standard pwr sply was/is 150Watt.
what's the windows score in yours?
lancorp
2 Intern
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343 Posts
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March 16th, 2008 14:00
Your power supply is DEFINITELY the cause of your problem. If you use any power supply than a 150W, your M2010 will operate, but the battery will not charge, and your CPU runs at 1/2 speed (plus, you get that nagging warning message at boot up).
I think your order erroneously shipped with the wrong power supply. Is Dell sending you a battery or a power supply? Hopefully, a power supply.
The 150W is standard, not an option, and should have been what was sent to you with the M2010.
Good luck!
lancorp
2 Intern
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343 Posts
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March 17th, 2008 14:00
I'm surprised (OK, maybe not), that XPS support would say that the 130W supply is correct.
They should know better than that.
Good luck and enjoy your new, faster M2010!:smileyhappy:
Stephen Brown W
4 Posts
0
March 17th, 2008 14:00
Thank you,
This is exactly what I am experiencing.
When I first contacted Dell tech support regarding these issues they told me that the 130W power supply isn't the issue but obviously it is. In fact they orginally shipped out a replacement battery because they thought that was faulty.
Anyway the good news is Dell have arranged to have the 150W power supply to be shipped out to me.