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June 9th, 2016 16:00
XPS13 9350 reliability
Thought I might share my experience.
Bought my first XPS 13 9350 from Costco in January. Within 30 days, the SSD failed. (by the way, Costco concierge service is excellent). Costco offered either a refund or repair, so I elected a refund so I could just purchase another one. I finally got the next one in April. It worked fine until today. On start up after I set it in SLEEP mode, the WIFI would not work. Network troubleshooter indicated a driver or hardware problem. Costco concierge service told me to uninstall the driver for the Dell Wireless 1820A card and reboot. Apparently it automatically reinstalls the driver after that. It is working fine again. It sounds like the driver got corrupted? Not sure how that happens?
This is about the 14th Dell machine I have purchased over the years (starting with a 286 back in the mid 80's). All of them before this have been very reliable except this one.
DELL-Rishi
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June 11th, 2016 08:00
Hi LOUIS D,
What is the current OS installed on the system?
It seems there might have been a corrupt driver update through windows updates. Sometimes, they are known to cause issues. And a manual reinstallation / driver update of the device tends to fix the issue.
You could choose to disable this driver update from installing automatically if available in the Windows Update - http://bit.ly/1Pv9Xxc- for Win10 OS.
Also, create a system restore point, so it will help to avoid this process in the future, you can always restore the machine back to the most functional point.
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.