XPS13 HARDWARE ISSUES?

Hi Vman76,

I would like to know, if any other screen becomes active and if this occurs only while typing.

I recommend you to check if the issue occurs even in safe mode. To go to ‘Safe Mode’ restart the system and at the Dell logo tap the F8 key every two seconds. In the ‘Advanced Boot options’ window using arrow keys, select ‘Safe Mode with networking’ and hit enter.

I also recommend you to update the touchpad drivers by clicking on the link below:

http://dell.to/Qyo0GF

Please reply this post for further assistance.

Hi Vman76,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post. Other community members who need assistance please start your own topic in a new thread.

Hello,

Thanks for responding...I downloaded the update as instructed...I am still
having the problem sporadically not as often as before....but it still
happens...more instructions on how to remedy this issue is appreciated...

Hi Vman76,

New computers have added gesture features to the touchpad hardware. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties.

You may also reduce the touchpad sensitivity. Click Start > Control Panel > Hardware and Sound > Devices and Printers > Mouse and in the Mouse properties window navigate to Cypress Track pad. Click on ‘Click to change Cypress Track Pad Settings’. Next navigate to ‘Palm Rejection’ tab and reduce the sensitivity of the palm rest. Click Ok to save the settings.

Hi Vman76,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to this post. Other community members who need assistance please start your own topic in a new thread.

hello,

I followed the  instructions above to reduce the sensitivity and there is no change...no matter what application i have to click on the screen to keep it active...its rather annoying....as I am typing have have to continually click on this screen to keep it active....thanks for the help

Hi Vman76,

Thank you for trying all the trouble shooting steps. Please send me a private message with the service tag to check more details and assist you further,.

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I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Dear Vman76,

I've had and continue to have this same problem of application jumping on a Dell XPS 13 Ultrabook.  Tried the reload trackpad drivers and decrease the sensitivity of trackpad approaches to no avail.  Dell tech support has been very cordial but their suggestions have not worked for me.  I am on my second XPS13 - the first one died two weeks after receipt but was doing the application jumping thing and second machine does the same application jumping thing which basically renders the laptop useless.

I've given up and switched to another brand with a touchscreen in addition to trackpad which makes using Windows 8 more fun.  No trackpad issues or application jumping issues - if Sony can get it right, I would hope that Dell can eventually solve this issue.  In the meantime, I wish you luck . . .

JC