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Dell iDrac unavailable, OMIMSSC still shows healthy
Hi,
we monitor several Dell iDrac using the OMIMSSC for Operations Manager to show their status in SCOM. This morning I found out that one of the servers is phyiscally unavailable (potential network outage) but the health state in SCOM still shows green for that device.
We are using SCOM 2019 UR2, OMIMSSC 7.2, in scalable feature mode
Green health information in SCOM:Status in SCOM
Monitoring task on the OMIMSSC running ok:Monitoring task in OMIMSSC
Ping timing out, iDrac site is unavailable:Ping test
Discovery job in OMIMSSC showing error:Discovery task in OMIMSSC
Thanks
Thorsten
DiegoLopez
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July 12th, 2021 07:00
Hello @Thorsten_S,
Good to see you back in the Dell Community!
In the past I have seen an issue similar to this one and it was solved on the newest firmware updates on the server side. Please, could you let me know the iDRAC and BIOS firmware of the PowerEdge R740xd
Do you know if you currently have any open case with the System Engineer team regarding OMIMSSC?
Regards.
Thorsten_S
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July 12th, 2021 07:00
Hi@DiegoLopez
this is the information of the iDRAC:
I struggle to see why the firmware version would have an influence on that. I rather think there is a problem with the monitoring process and/or the management pack defintions in SCOM. The system is not accessible so the firmware version cannot play a role here.
And yes, we have a case open on a different topic with support engineers.
Thanks
Thorsten
DiegoLopez
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July 12th, 2021 08:00
Hey @Thorsten_S,
Thanks, but I am missing to see the iDRAC firmware level. Can you obtain it?
I suspect this was issue because I saw an error with Devices discovered running iDRAC 4.00.00.00 firmware are dropping from Dell EMC Server state view. I think this issue was resolved with a fix available in iDRAC firmware version 4.10.10.10 that was scheduled for February 2020 release.
I will try to contact the SME already assigned to your case and explain him this issue too.
Regards.
Thorsten_S
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July 12th, 2021 08:00
Hi @DiegoLopez
here is the firmware information:
Still, I think this is not related as the iDrac was unavailable over the weekend and should have triggered an alert in SCOM.
Thanks for reaching out to the SME
Thorsten
Thorsten_S
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July 15th, 2021 07:00
Hi @DiegoLopez
do you have any more ideas on this ? Our firmware is apparently up to date and as mentioned shouldn't matter as the device was unavailable at the time anyway.
Thanks
Thorsten
DiegoLopez
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July 15th, 2021 07:00
Hello @Thorsten_S,
I am afraid not yet. I am contacting the team and the SME who are working on the other case. I hope to get an answer from them soon to see if the same SME can engage on this case.
Otherwise, a new escalaton will be required.
I will keep you updated.
Regards.
DiegoLopez
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July 21st, 2021 08:00
Hello again @Thorsten_S,
This is just to let you know that I was in contact with the System Engineer team and the person who has handling your previous case.
Regards.