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July 7th, 2022 04:00

Dell system inventory agent SCCM update is broken

Last update of dell system inventory agent 3.7.4.0 in sccm delivered by Dell integration suite is broken. Installing and installation fail even if agent is installed. Same as on some drivers (Realtek NET, Intel VGA etc).

1 Message

July 10th, 2022 13:00

Problem is caused by incorrect product code in 3rd catalog (https://downloads.dell.com/Catalog/DellSDPCatalogPC.cab), 
value {065E69AE-0259-4970-883A-E33727A716A1} is incorrect.
Correct value (from registry HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall) after manual installation is {64227243-6D31-48E3-AB17-7BAEC3051E41}.

29 Posts

July 10th, 2022 21:00

OK Great finding ...

Can dell update this package and other misconfigured drivers??

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16.8K Posts

January 4th, 2023 04:00

UPDATE:

The catalog has been released.

please  test and report.

 

29 Posts

January 8th, 2023 22:00

All this catalogue is broken ...

We install W10 5410 and 5420 with last driver pack from dell. This is what MECM detect against you driver:

KONKPK_0-1673244535280.png

KONKPK_1-1673244546122.png

and after installation this drivers still want to install again and again and again.

KONKPK_3-1673244741921.png

Moderator

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16.8K Posts

March 15th, 2023 02:00

KONKPK,

Thank you for posting this information. I have sent it to our engineers for review. I will reply back on this thread once I hear back from the team.

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16.8K Posts

March 15th, 2023 05:00

KONKPK,

I have heard back from our engineers.  They are requesting the information below. You can send me the information in a private message here on the forum. Click my name and send me a Private Message with the information requested.

 Please provide me the DSIA logs based on this method:

gwmi -namespace root/dell/sysinv Dell_SoftwareIdentity | select * >inventory_output.txt ** 

Logs Required from Client system. Path is  : C:\Windows\CCM\Logs

  1. WUAHandler.log
  2. UpdatesStore.log
  3. UpdatesDeployment.log
  4. StatusAgent.log

 ** 

Path : C:\Windows ** 

  1. WindowsUpdate.log

More details:

https://learn.microsoft.com/en-us/mem/configmgr/sum/deploy-use/third-party-software-updates

The above article should already be enabled in your environment, if not I would highly suggest it.     From the logs currently provided, the newest catalog is not deployed.     The same can also be confirmed in software center as well
 the default path to the log is C:\Program Files\Microsoft Configuration Manager\Logs   (log filename and extension below) 

SMS_ISVUPDATES_SYNCAGENT.log

Log file for synchronization of third-party software updates.

Top-level software update point in the Configuration Manager hierarchy.

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1 Message

February 12th, 2024 13:04

Hello, we have this problem too. We installing dell drivers with sccm updates. After update on laptops non detection any installed drivers and will install again and again. Which is any solution ? Thanks.

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