I have had 3 1800FPs all replaced within the past 3 months (Ive only owned my computer for 3 months) all because of this issue. It blacks out randomly, but usually during the startup process. Dell has replaced my video card and is now contemplating replacing my motherboard, however the newest 1800FP has less blacking out so i have not addressed the problem recently. My feeling is that Dell knows that a batch of these screens have this flaw and they dont want to admit it. You are the fourth posting ive seen on this msg board regarding this problem so my feeling is that it is no coincidence. Call them up at the very least and request a replacement assuming its under warranty.
Did either of you ever get this resolved??? In May 03, I bought a Dimension 8300, P4-3.0, 512 Ram, Radeon 9800 Pro video card with the 1800FP monitor. About 3 months ago (about the time I installed Office XP, though not sure if this started before or after) my monitor will just go blank. Sometimes for a second, sometimes for quite a few (get subsequent "DVI stby mode" on screen) this'll happen for up to 5 minutes then go away. At first it just happened when I was on the internet, now it happens whenever it pleases. Even more, lately when it comes back up, the screen will be all squiggly that you cannot even tell what is on it. I called Dell a few times now and at first they told me it was the video driver, needed to uninstall/reinstall it. (didn't work) Then he said to swap out the DVI cable with another DVI cable (which I didn't have but the one it came with). He then told me to disconnect the DVI cable and turn the computer off for a few minutes, turn it back on and reconnect the DVI cable. (Still didn't fix ithe problem, though I didn't find out till later that evening) So I did some online research, found out the Dimension 8300 has a bios update for a "Video flashing problem". I updated the bios and this seemed to work for about a week, then it starts happening again. I went to this forum and found out that ATI has a more recent driver update than what is on the Dell website. I installed that and the problem went away again for about a week. I called Dell again asking if I may have a bad video card or monitor, they said it can't be either, and that it's the video driver. So for the third time, I reinstall the video driver, and again it is still not fixed.
jtenenb
1 Message
0
November 22nd, 2002 20:00
I have had 3 1800FPs all replaced within the past 3 months (Ive only owned my computer for 3 months) all because of this issue. It blacks out randomly, but usually during the startup process. Dell has replaced my video card and is now contemplating replacing my motherboard, however the newest 1800FP has less blacking out so i have not addressed the problem recently. My feeling is that Dell knows that a batch of these screens have this flaw and they dont want to admit it. You are the fourth posting ive seen on this msg board regarding this problem so my feeling is that it is no coincidence. Call them up at the very least and request a replacement assuming its under warranty.
Jordan
Ghost 523
5 Posts
0
April 9th, 2004 03:00
PaintedJaguar
19 Posts
0
April 9th, 2004 06:00
See my posts in the threads below for a possible solution to this and other DVI problems --
"2001FP comes with a 24 pin DVI-D cable... or does it?"
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=32779
"1800FP stuck in DVI Power Save Mode"
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=32814