Unsolved

This post is more than 5 years old

6 Posts

18899

October 12th, 2007 18:00

2001FP Replacement and Shipping Questions

Hello I'm on my second warranty replacement monitor within a month. The first replacement monitor(another 2001FP)went bad after a couple of weeks, so Dell was nice enough to send me another one. Problem is the new one, instead of being a standard aspect ratio 2001FP, is a wide screen 2007WFP. It works great, but I'm not a fan of the wide screen format (at least not when it's lower than 22 inches - far too small). Does Dell consider a 20" wide screen a suitable replacement for a standard aspect 20", or did I get one by mistake? I may be answering my own questions there. Do I have any recourse? Also, since the new monitor is a WS, the old one won't fit in packaging Dell sent the new one in. I was told by a CS agent from India to "just put into any box it'll fit in and ship it back", but I think it needs to be far more secured than just "put in a box." Does Dell care if I butcher the foam the new monitor was shipped in in order to make the old monitor fit it? I imagine this is far more secure than anything I could do with foam peanuts. Thanks, Smithhh

Community Manager

 • 

56.9K Posts

 • 

232.1K Points

October 12th, 2007 23:00

SmithHH,

You really got upgraded. This is why everyone should buy the 3 year warranty on a monitor. Just mangle the styrofaom.

Dell 2001FP
20.1 Inch. 1600 x 1200 resolutions, 16ms response time, 400:1 contrast ratio, 250cd/m2 brightness, 172/172 viewing angles, DVI and VGA connections.
Special features: S Video and composite input. Pivot, rotate and height adjustments. USB 2.0 hub (2 port). Built in power brick.

Dell 2007WFP
20 inch Widescreen. 1680 x 1050 resolution, 16ms Response Time, 800:1 Contrast Ratio, 300 cd/m2 Brightness, 178/178 Viewing Angles, DVI and VGA Connections
Tilt, height, swivel and rotate functionality. USB Hub, S-Video, Composite Connections
HDCP Support over DVI, 1:1 pixel mapping supported

6 Posts

October 13th, 2007 00:00

Hello Chris,

First, let me say you do a great job moderating these forums. While I don't post but when I have a problem, I do lurk a bit since Dell came out with the 3007WFP-HC. Sweetness in color. Been saving my pennies for that one.

Yes, I do agree that everyone should get the 3 year contract and the Gold Support Option for business purchases (I can't stress that one enough). All of my experiences with Dell have been satisfactory to outstanding. And I do agree that the panel in the 2007WFP is a better, newer, higher quality panel, but an upgrade is debatable.

Lets simply look at the specs you posted - more specifically the most important one IMO:

2001FP - 1600x1200 resolution = 1,920,000 discrete pixels
2007WFP - 1650x1080 resolution = 1,780,000 discrete pixels

I'm actually losing just over 7% of my workspace in the upgrade.

And for my work, vertical space is far more important to me than horizontal.

Do I have any hope of getting this exchanged for a refurbed 2007FP, 2005FP, or even the old workhorse 2001FP in 4:3 aspect ratio?

Thanks for your support and time.

Community Manager

 • 

56.9K Posts

 • 

232.1K Points

October 13th, 2007 03:00

SmithHH,

Very doubtful. They only substitute when there is nothing else to send.

2 Intern

 • 

1.1K Posts

October 15th, 2007 19:00

smith,
 
the wide screen has less pixels than the standare format.

6 Posts

October 15th, 2007 20:00

Thanks for the heads-up Chris. I appreciate it. I'll see if it grows on me.

winnieB, yes, that was my point. I actually lost screen real estate on a widescreen "upgrade." Widescreens are great once you get into bigger screens (>22), or for watching movies, but from a pure productivity point, I just lost 150px of screen hight where I need it most. Add to that Remote Desktop-ing, which I live in for work, does not render in the widescreen resolutions. You can see where I begin to run into issues. I certainly don't mean to start a flame war on the merits of standard aspect vs widescreen here, I'm just looking to find the thing that will fit my needs the best and explain why I'm not really happy with what I have right now.

I was also hoping to flank my eventual 30" with one of the 200XFP. ;)

SmithHH

2 Intern

 • 

1.1K Posts

October 15th, 2007 22:00

according to dell warraty policy they must replace a defective monitor with the same or better.  now, I agree with you I spent the extra money when I bought 20" monitor and when with teh 4:3 2001fp like yourself.  They are more expensive b/c they use more pixels.  I think you should demand a same or better replacement.
 
Matter of fact I though they still  made a standard apest 20" monitor.  What happened?
 
 
 
 
XPS 410
Intel C2D E6700 2.66
2 GB @ 667mzh (2 dimms)
Dual 80GB Raptors @ 10,000 RPM in RAID 0 (silenced)
320GB hdd
160GB hdd
NVIDIA 7900GS Zalman VF-900cu
ATI TV Wonder 650 HD
Diamond 24-bit 7.1 surround, w/ dolby digital live
2407 & 2001 monitors
logitech G7 mouse, G15 keyboard

----------------------------------"GAME ON"-------------------------------

2 Intern

 • 

1.1K Posts

October 16th, 2007 14:00

I have another question, in your order details for the replacment did the details say you were getting the newer widescreen or were you getting the 2001 in the order details?

6 Posts

October 16th, 2007 15:00

winnieB

Nope, I didn't get any notification of which monitor was on the way. I only received the dispatch saying the panel was ordered.

I actually got the new monitor before I had a chance to check the dispatch, so even if it was listed, I wouldn't have been able to do much. I can't stress enough to pay for the Gold support and advance replacement when buying anything from Dell. The quickness with which both of these replacements were delivered was very satisfying (less than 24 hours for both).

Dell's policy is to try to give you the same panel, but if none are available, give you something better. The actual panel is something better, just not the aspect ratio. That, and I'm pretty picky about what I like. :)

SmithHH

Message Edited by SmithHH on 10-16-2007 11:29 AM

2 Intern

 • 

1.1K Posts

October 16th, 2007 16:00

it should say on your order details in your account online what they were sending you, I was just wondering.

2 Intern

 • 

1.1K Posts

October 16th, 2007 16:00

I ask all this b/c I am in the processing of getting my 2001fp replaced that has needed to be done for a long time along with my 2407 which I am also getting replaced for 1:1 pixel mapping fix.
 
My order details say 2001fp, but I wonder if they are out of stock and they will send me something else.
 
Chris, are the order details correct? can I assume I am getting another 2001fp, or do the dispatchers not know what is in stock?

Community Manager

 • 

56.9K Posts

 • 

232.1K Points

October 16th, 2007 16:00

winnieB,

If it is not in stock, they will substitute another monitor. I have no idea what it would be.

2 Intern

 • 

1.1K Posts

October 16th, 2007 17:00

well I guess I wont worry, only time will tell. thx, chris.

2 Intern

 • 

1.1K Posts

October 17th, 2007 16:00

well mine came in and can report I got a 2001fp, I am glad they didn't try to stick me with a wide screen.
No Events found!

Top