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muziqlover

44 Posts

175664

December 28th, 2004 23:00

2005FPW Leakage Problems

Can we get an OFFICIAL word on this problem from any real person @ Dell as to what to do with our defective monitors?
 
I am ready to send mine back Rev A00 November 2004, and wanted to be clear they are working on some sort of fix for this.
 
Can the forum moderator let us know if we call and let them know of the problem, can we wait until at least a "non-leakage" monitor hits the street?
 
I don't mind waiting for a month if that's what it would take to get this corrected.
 
It is a waste of my time and Dell's to play a "back and forth game" of trying to get a monitor that works.
 
Will someone at Dell please take control of this situation and obviously SEE there is a problem here?
 
I can bet alot of people have these leakage problems but either:
1. Don't notice it
2. Don't see the point in returning it or
3. Know Dell well-enough to know what a headache it is to deal with returning an item.
4. Tired of dealing with out-sourced people who can not speak english or have a clue what you are talking about.
 
This is a problem, and they know it. Start a Re-call and get our monitors working.
 
We paid for them, we demand the stuff to work.
 
I know Dell's are cost- saving, but come on, it's obvious there are problems.

FIX IT!
 
If anyone else feels the same, let Dell know.
 
signed,
 
Someone that supports Dell and is tired of the garbage quality they just let out.

mrfresh

9 Posts

December 29th, 2004 05:00

i too am having issues..

nov04 A00 model.

Leaking on the top right hand corner..

I think people tend to just turn on and run a default wallpaper and birght colours on their monitors and overlook the issue, a small portion of power users do notice and do something bout it.

Dell not doubt is aware.

I recieved mine xmas eve, and am calling just now, as today is the first working day after the break in australia.

Note, this model is NEW!, only a few weeks available in australia.
so playing the role of customer, and going through customer service is what has to happen.

No doubt Dell are barking up LG's tree on this one. they just need to re-cycle the bad gear back to customers, until they get batch A01 to send out, i'm sure it's not a case of dell no wanting to fix it.

gajitguy

7 Posts

December 29th, 2004 10:00

I am in the same position.  My 2005FPW (Nov 2004) has the backlighting problem and I am ready to send it back.  I emailed Dell support asking if there is a resolution to the backlighting issue.  Their response was that they would send me a replacement unit.  I am not really interested in swapping monitors if the problem has not been fixed.  I would think that it would be more cost effective to Dell if they would give customers an extended return period for these monitors.  This would give Dell time to fix the problem and only have the replace the original unit once.  If we do not hear from Dell soon, I will be running out of my "total satisfaction guarantee" period and will have to start the swapping game hoping that the next one will be acceptable.

petersondm

66 Posts

December 29th, 2004 12:00

Ditto, I have asked the same thing and as requested by Jesse sent in my serial numbers of the affected montors but still no word back on what to do.

muziqlover

44 Posts

December 29th, 2004 14:00

Can we please get some word on this from Dell?

I would like to get some word back today if they can extend the return policy on these monitors.

I do NOT want to return this and "hope and pray" I get a working one.

That is a complete waste of my time and Dell's money.

Can a moderator PLEASE give us some insight on this?

I've read the board and I keep seeing the "working on it" resolution.

Not acceptable in my book.

Someone must know something.

Dell, PLEASE advise.

 

ozzynyc

10 Posts

December 29th, 2004 14:00

Jesse,

But what do we do if we keep these over 21 days? Will Dell extend the return period for these? I am on my third panel that has dead pixels which don't bother me. What bothers me is that the backlight is very uneven throughout the screen. Most of the screen is OK, but there are 3 spots where the backlight is much brighter.

PS. Oh yeah, I did speak with the "supervisor" in India who assured me that i can return it for a replacement once Dell fixes these units (i am holding my breath :)), even if its over 21 days, but that doesn't mean much to me or others, since if we call back there will never be any notes about this (although i did ask him to make it). It would be nice to have some sort of assurance, else it will be easier to return this and get Viewsonic fp921b that goes for $539 and definitely wouldn't have the backlight issue or any dead pixels.

Thanks.

Message Edited by ozzynyc on 12-29-2004 10:53 AM

DELL-Jesse L

Moderator

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17.9K Posts

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69K Points

December 29th, 2004 14:00

muziqlover,

Thank you for using the Dell Community Forum.

I am still waiting on some information. It probably will not be until next week before I get an answer on what to tell the forum customers who are experiencing the backlight issue with their 2005 fp monitor. It is best to hold off on sending them in for another one if the replacements are having the same issue.  I need to get some official response on what to tell customers who are needing theirs replaced. Dell is aware of the backlight issue with these monitors and they are working to resolve it as fast as they can.

Message Edited by DELL-Jesse on 12-29-2004 10:38 AM

DELL-Jesse L

Moderator

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17.9K Posts

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69K Points

December 29th, 2004 14:00

ozzynyc,

The 21 days warranty is the period you have to return the whole system. You are still under warranty for a year unless you purchased a longer warranty. Also, since these monitors are on the first rev. then, the replacements would be better when they resolve the issue.

DELL-Jesse L

Moderator

 • 

17.9K Posts

 • 

69K Points

December 29th, 2004 17:00

muziglover,

I understand your concerns. I cannot give you any definite information until next week when I will be talking to the Engineers. I will post the information in this forum as soon as I get the information.

muziqlover

44 Posts

December 29th, 2004 17:00

Jesse,
 
I guess what we are asking is this..
 
I understand the year warranty policy, but that would mean getting a replacement or refubished unit.
 
I would not like to go that route, I want a new monitor, since that is what I paid for.
 
Can you clarify that if we do return these defective monitors in say, 3 months, we are in fact entitled to a NEW monitor?
 
After 21 days, we are in the warranty "world", and we have to get what you send us.
 
I think alot of people here would agree, that's not fair, since we have in fact made it clear these are faulty, and you have made it clear Dell is aware of the problem.
 
Please advise as to what we need to do, to make sure we get a swap of new monitor for new monitor.
 
I would much prefer to be put on a waiting list of sorts until Dell can sort this out, as opposed to waiting until some solution is made, and THEN letting Dell know.
 
Thanks..

muziqlover

44 Posts

December 29th, 2004 18:00

Jesse,
 
Not to say I'm not thankful for the reply, what about the people who are about to expire on their 21 day return policy?
 
Can't the engineers find time for you ASAP, since this obviously is a major concern?
 
If they can not meet with you until then, can you get someone to OK returns when they are able to discuss this further?
 
When I had a problem with something from Dell, I was told by Dell, that the policy was in effect and CAN NOT be altered in anyway.

We want some reassurance that this would not be the case in this matter.
 
If you stick to a policy, then you should make an effort to correct the matter when your customers are requesting help.
 
Feel free to pass these concerns on to the engineers or a supervisor.

We would like them documented.
 
Thanks for all your help regardless.
 
We do appreciate it, and know it's out of your hands.
 

Message Edited by muziqlover on 12-29-2004 03:11 PM

DELL-Jesse L

Moderator

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17.9K Posts

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69K Points

December 29th, 2004 18:00

muziqlover,

Due to the Holidays we are at reduced staff and that is why I am having to wait until next week. If you are approaching your 21 day return policy it is best that you contact customer care to discuss your options at this time. .

petersondm

66 Posts

December 29th, 2004 20:00

I am working on sending two units back now. I appreciate Jesse's input and help but I dont want to be caught with the answer these monitors are fine and not be able to completely return them down the road. It is unfortunate Dell knowing they will have limited staffing should have some kind of procedures in place so customers and support staff aren't left hanging like this. I really noticed how bad the issue is while playing some darker games everything hazy and hard to make out due to the bloom affect of the backlight.

 

Well after getting disconnected two times from phone support I sent an e-mail to support@dell.com requesting exchange to extend my return period..

 

Well forget the e-mail address it wouldn't go through so back to the phone and hope I dont get disconnected again....

This is rediculus I finally get someone give him all my info and he transfers me back to the cue again and yes he speaks broken English go figure...

Jesse I have tried for all night to get in touch with someone every time I do I get transfered to another department and disconnected Help....

Sent an e-mail in using one of my systems Service Tag and recieved a promt reply that two replacements would be sent out...I now have a Dell satisfaction survey to fill out and as usual I will tell them how POOR telephone tech support is.

 

 

 

Message Edited by petersondm on 12-29-2004 08:05 PM

Message Edited by petersondm on 12-29-2004 08:20 PM

Message Edited by petersondm on 12-29-2004 08:42 PM

Message Edited by petersondm on 12-29-2004 09:04 PM

Message Edited by petersondm on 01-02-2005 11:10 PM

Dirk166

1 Message

December 29th, 2004 20:00

FWIW, I got a 2005FPW dated NOV 04 ver A00 (ordered Dec 1) and it had excessive light in all corners, plus a stuck pixel down about 1 inch from the center. I RMA'd it on the 20th, and the replacement was delivered on the 24th. This one's dated DEC 04 ver A00 and I find no objectionable light leakage and no stuck pixels noticed yet. Maybe the replacements are getting better in the December batch. I'd just keep trying until you get a good one.

Dirk

muziqlover

44 Posts

December 29th, 2004 21:00

I picked the Wide Screen over the regular with the hopes of enjoying a widescreen movie.
 
Imagine my surprise when I noticed the wide glow coming from ever corner, ruining the picture.
 
I'll be giving Dell a call tonite to see what my options are, although I have a feeling I already know the answer.
 
The old "send it back" and pray game..
 
What a waste of time and money.
 
Hopefully someone higher up the chain is reading these posts and can come to the rescue..
 
Anyone, anyone?
 

Message Edited by muziqlover on 12-29-2004 10:45 PM

jpresley

12 Posts

December 30th, 2004 00:00

If setting the monitor to native resolution and doing a "Reset to Factory Defaults" does not fix it, I humbly suggest returning the monitor. I got mine Dec 21, and have no problems, although I did have to do the factory reset to get it to clear up some fuzzy areas (no light leaks). Waiting on Dell might run you out of your return window.

Now that I've opened my mouth, does this like leakage problem occur with a specific input like S Video, etc. or is it in any mode?

-Jack

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