2005FPW received - issues found

Question

Hi everybody,   Well I just received my 2005FPW today and have two dead pixels, one green and one gray. I also have the backlight bleeding which is not bad to me but dead pixels drive me batty.   Mine is a November A00 Revision, so I am confused as to what to do about this. I do alot of graphics and games. Dead pixels are not good for this as my eye tends to wander towards them. I do want to exchange for a new one but, I am hesitant to do so as I might get one that is worse. This unit is for my business and I wish I new what the procedure is to get an exchange asap!!!   Please help...   Veger1001

BigBrother · Answer

Veger1001,

The quickest way to get a replacement display is to contact the Dell Techies and work with them to count the dead pixels and to determine where they are on the screen. If there are too many dead pixels or if they are concentrated in one area, they may very well replace it. If they do replace it, Dell usually sends replacement items by overnight courier. You should receive the replacement on the next business day.

Steve

tomintx · Answer

Give some thought to taking advantage of your 21 day or 15 day (depending on how purchased the monitor) Satisfaction Guarantee.  If you wait over that time, the only remedy will be warranty, and number of pixels and location can be an issue, although Dell is pretty reasonable from comments I have seen on this board.  Contact Customer care for a return auth number. Then buy another one if you are still so inclined.

Veger1001 · Answer

Thanks for all the help and information... I have sent a email to return/exchange and received a response from someone there to give them the serial number for record and hopefully they will send me a new one. I also asked if it what was possible for a qualified technician to test one for dead pixels and backlight bleeding.

Hoping everyone gets a good one as this monitor is killer....

Veger1001

Bardeep · Answer

call dell.

Veger1001 · Answer

Here is an update: sent an email to return/exchange, received postive response to issue, they wanted serial# gave that and now I have a replacement on its way should be here tomarrow. :smileyhappy:

Maybe it is because I am a small business customer for Dell that I received fast priority.

Hopefully this monitor works like it should.

Veger1001

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2005FPW received - issues found

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