2005FWP...Is anyone surprised that's my issue??

Happy to report the 4th time was the charm.

 

Rec'd new monitor today w/properly working backlight.

 

If you get a bad one, just keep after them until you get one that works properly.  After all, we only want what was advertised and that for which we paid.

 

Ta ta

We ordered 2 of those screens. One works just fine.

The second when we plugged it in , it was all the time flashing with horizontal lines. We reported this issue to Dell .

They have send us a new screen. This one arrived yesterday 12.01.2006. After plug in, guess what, we had vertical lines all over the screen.

We called again to Dell, they kept us during two hours on the phone with all standard test procedures. Without a solution at the end!

They will contact us on tuesday 17.01.2006. I hope we don't have to wait until the 4th screen to have a working one!!!

Good luck to you all and will keep you posted.

This is exactly the issue I have... unless the second monitor was clearly used, with the external enclosure with holes of hits, and when opening it, I discovered the vga wire plugged, and with the same backlit, on the four sides instead of only on three.

Meanwhile, someone on Dell is calling my house with daring that if the return of the first monitor is not done quickly they will charge the money of a second one again.

It is almost 6 month since the arrive of the first monitor and no one is asking my emails or sendings thru customer service, surely expecting to end the six months limit of the local laws that force the seller to replace the product by a new one.

If it does not resolve quickly I will go to my local police/judgement and issue a demand.

I am a particular client, so I may be not as strong as an business one, but I am a head on computer department on the spanish goverment, so I will soon start to influence on the decissions to be taken (maybe at country wide), so Mr Dell take the note! you can be beaten by the wings of a little butterfly in another part of the world, as the chaos theory states.

Well, after having the monitor at home for the weekend, which is where is will ultimately reside, I won't say it's perfect, but it is acceptable.  Most reviews of this monitor note the lack of it's ability to render blacks black enough, separate of the backlighting issue.  I've decided that my new monitor probably suffers from just a little bit of both.  I'm ultra picky, so I'll say that I can still see backlight leaking in the lower left corner of the screen, but it only affects viewing when there's nothing on the screen (startup).  I've run dvd's at 16:9 full screen and the difference between the letterboxing and the blank black bands produced by the monitor is extrememly noticable (didn't dvd apps used to have color adjustments....seems I remember adjusting my old system to make the letterboxing brighter to blend in w/the blank screen.....though that's not a "high quality" solution, it got my mind off the disparity); when run at 16:10, however, the letterboxing fills the remaining upper and lower portions of the screen and no backlight issues are evident.  Again, probably not the highest quality solution, adjusting the native aspect ratio, but I am in my home and not a theater.   It' s unresonable to expect theater-like results for $1300.

 

All in all I am satisfied.....had I the bones, though, the 24" would be sitting on my desk instead.....