2007WFP replacement, got a 2007FP instead

Question

So I was sent a 2007FP instead of the 2007WFP that I was supposed to recieve.  I followed Chris M's instructions to the letter.  I am at work so I cannot check the rev of the incorrect monitor, but ill bet its an old one.  Has anyone else had this problem?  Dell customer care chat told me they were out of stock on the 2007WFP  so they sent me 'a higher quality more expensive monitor' instead.  The person I was talking to could not seem to realize that I bought this thing specificaly for the W ... widescreen.   Whats the next step, I have no clue. Any suggestions?   jtfinke

jtfinke · Answer

I'm at work so i cant realy open the box and inspect the 2007FP..... does it realy say to place the old on in the FP box?   What were they thinking.  i wonder if the person I talked to just assumed that they were out of stock and claimed that I was given a better monitor to shut me up.  i wonder if this was just an accident.

technicolor · Answer

Im so sorry this happened to you all.

How dare they just decide to send you a different monitor, and use price as a justification!? what in the heck

Since Dell has this on record now, since it shows up in "my orders"..perhaps you should call instead of going thru ChrisM again..that could take weeks...

serioulsy beetch somebody out on the phone and get a wfp overnighted

ToadX · Answer

@jtfinke wrote:

I am so mad right now, i am not going to call them until tomorrow. I don't want to be mean on the phone, I just want this fixed and fixed fast.

Counting to 10......1......2.......3......4......5......6......7.....8.....9.....10........

didnt work, Ill sleep on it.

I'm pretty mad about this also. What a waste of my time. I'm probably going to have to wait another 3 weeks for a new 2007WFP now, and hope that they don't send me another 2007FP.

jtfinke · Answer

I am so mad right now, i am not going to call them until tomorrow.  I don't want to be mean on the phone, I just want this fixed and fixed fast.   Counting to 10......1......2.......3......4......5......6......7.....8.....9.....10........   didnt work, Ill sleep on it.

jtfinke · Answer

I PMed ChrisM as soon as I saw the FP.  But I'm afraid of running out of time.  According to Chris the official 21 days starts at the ship date of the replacement monitor.  That was yesterday for me Tick Tick Tick.

ToadX · Answer

Same problem here. I thought it was by accident though. I didn't know they purposely substituted the 2007FP. Anyway, I just sent the 2007FP back, and I PM'ed Chris M. I really would like a well-working 2007WFP as soon as possible. I also want the widescreen one, even though the 2007FP is worth more.

The 2007FP I received was A02. Also, the instructions say to put the old display in the new box. How did they expect us to put the 2007WFP in the 2007FP box? The dimensions are different.

Message Edited by ToadX on 06-20-200601:16 PM

ToadX · Answer

REMINDER WARNING: DO NOT ASK FOR A NEW REPLACEMENT OVER THE PHONE! If you do, it's likely you'll get a refurbished one since you purchased it over 21 days ago. Make sure you go through Chris M to make sure you get a new one.

jtfinke · Answer

I agree with you 100% technicolor.  I am even taking time out of my work day to get this taken care of.  But I cant be on the phone yelling at people at work.  That will have to wait until I get home.

technicolor · Answer

@jtfinke wrote:

technicolor

I thought about doing that. But what if they overnight me a 2007WFP A00.

yeah that is true

i am so firey tho
i would be on the phone demanding the next monitor up for all my troubles

this is so stupid
to be in mointor limbo for months
that's what it amounts too when you start adding up all the time this takes

Message Edited by technicolor on 06-20-200601:22 PM

DrARF · Answer

I have the same problem.  I just recieved a 2007FP instead of the 2007WFP that I ordered and need replaced.  Hope this can get fixed soon.  What a mess.

jtfinke · Answer

It said 2007FP  in the my orders section.  And yes it says the price is $400.  As of this morning My card has not been charged.  I think that is the price you would pay if you fail to return the defective monitor.... But if I get charged i assure you I will be on the phone in 2 seconds, doesnt matter where I am at the time.

jtfinke · Answer

technicolor   I thought about doing that.  But what if they overnight me a 2007WFP A00.

technicolor · Answer

Did it say 2007FP in your 'my orders' account or did it say 2007wfp? also since everyone is in this thread...i have a question is dell charging our credit cards again to send out these replacements? why does it have a price next to these orders, if you look in my account page

jtfinke · Answer

No no, I think this is only if you got put on the replacement list for the defective 2007WFP. And its not everyone, I have heard of plenty that got the correct one.  Anyway.  I PMed ChrisM he got back to me immediately. Said send it back, and that He will contact dispatch and get me the correct monitor.   Yet again Chris M is herre to save the day.  That man deserves a raise!!!!!

lueve · Answer

I just received an incorrect replacement today also. This is a really big screw up by someone. If it was just one person, it would be an accident. This is a fiasco for one of the largest companies in the US.

Monitors

2007WFP replacement, got a 2007FP instead

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