2007WFP situation in Canada

prurit,

Regretfully, no. All currently selling ones will have to be exchanged.

prurit,

It is a worldwide fix. Read this .

oh, thank you Chris, i hadn't noticed!
but i guess the ones selling now haven't been fixed, have they...?

Dell monitor are made in US even if we are in Canada. I had to fight a bit to get mine back for refund (I was one of the early unhappy guy to get one in sale at $429CND) I will wait for a while before ordering it again so I can be sure it's really fixed and tested. I won't be beta tester for Dell again :smileywink:

THX ChrisM...I received my 2007WFP on May 26 and then discovered this issue. Though relieved to hear about the "fix" being worldwide I'm still concerned when I read the following: Dell Community Forum Terms of Service

"The Dell Community Forum is an English language forum geared towards users of Dell products and services that were purchased in the U.S. for use in the U.S. Use of the Forum is governed by U.S. law. Although Dell customers from other countries are welcome to use it, Dell Community Forum moderators are not trained to assist these customers, and the advice on the Forum is not intended for their use, and thus may not be helpful or relevant to such customers."

After sending you a PM, is there any way to confirm we are on the exchange list before our refund period expires and we get stuck with this monitor?

Message Edited by _AH_Stryker on 05-31-200611:21 AM

_AH_Stryker,

No. You have to believe me.

In anticipation of receiving my 2007WFP I was doing some research. I was surprised to read about this problem, especially with so many posts coming hours after my purchase time. It's disappointing to think that I will probably need to exchange my monitor shortly after receiving it. However, I hope that Dell will "Surprise and delight" with their quality and service. Regardless I will be testing my monitor just as soon as it arrives.

According to ChrisM the 21 day return policy is being waived for this monitor if you are returning due to the banding issue. Whether or not this banding issue is fixed by firmware, Dell seems to be doing what it can to make the small amount of customers (face it, we're just little fish in a big pond) that find the banding unacceptable happy. That's why I bought the monitor because I knew one way or the other I would be happy, either with a fixed monitor or a refund to go by a different model.

Message Edited by bigshooter on 05-31-200612:53 PM

THX for the quick reply ChrisM, though a bit short on details ;)

Westicle said "using gradient strip test banding is present but only very mildly." How do I run that test or something similar? I have found mild colour banding and only in some gaming applications. Didn't know what I was seeing until I ran across these threads....

Currently I'm running a 5950 Ultra/256 and am upgrading to a 6800GT/256. I'm actually thinking about exchanging this 2007WFP for the 24" 2405WFP instead of a "fixed" 20".....just not sure if the 6800GT with be enough card.

On second thought I've just read about the "noise" issue with the 24" Dell....sigh!!

Message Edited by _AH_Stryker on 05-31-200603:33 PM

Chris M,
i sent you my Serial number/order number ect. I was just wondering when we can expect a responce as to when we may be receieving our replacement, or anything of that sort?

As per my sticky, "The factory in China is working overtime to flash the monitors. This flash cannot be done at your home. They will get them to our hubs as fast as they can. Once they are in the hubs, our dispatchers will start processing the exchanges. I cannot give you any definitive time or dates on when they will get to the hubs."