2407WFP A03 Problems

Question

I ordered a 2407WFP display on Sunday (9/24). It arrived today and made a great first impression. But within minutes the problems started...

At seemingly random but short intervals (under a minute to 15 minutes) the display stops functioning. The image goes away, the buttons on the front panel don't respond (including the power button, although the power button and video input 2 indicators stay lit up). When I unplug the power cable and then plug it back in the monitor will work again.

In addition to apparent random blackouts, the same thing happens when I do very specific things. So far I've noticed the same effect when I start to play a video from QuickTime Player and when I use Expose to show the desktop.

I'm using a Dual 1.8 GHz PowerMac G5 running OS X 10.4.7 with 1.5 Gb of RAM and an nVidia GeForce FX 5200 card. The monitor is connected through the DVI port without any adapters. Apple's specifications for this computer say "Support for digital resolutions up to 1920 by 1200 pixels"

I called Dell's tech support earlier today and was told to unplug the display when it shuts off.

Additionally, the monitor is not level. The left side is 1/4" higher than the right side. I would appreciate advice from someone who has experience dealing with Dell.

Thanks,
Dave

Message Edited by dvandelay on 09-29-2006 03:16 PM

KevinR100 · Answer

Easy answer,return it, it must be faulty:smileysad: At a guess, it sounds like the internal PSU. As for the monitor leaning - this is a known problem with a large % of users. Personally, I could not put up with this problem myself. cheers

dvandelay · Answer

I called Dell again. They said that because the self-test functions when the monitor is disconnected from my computer that nothing is wrong with the display. -Dave

smoothsix · Answer

Random blackouts might be an issue with your video card, but I don't see how they can tell you that the monitor not responding to its own buttons isn't a display problem.  Send it back.

all the facts · Answer

If another monitor works O.K. with you computer, then, it's not your video card, it's the monitor. Cable is O.K., isn't it, no cuts cracks or bent pins, correct?
I use an old TI4600 with two 2407's, everthing's fine so far:)

Forget about tech support and call customer service, insist politely on a new monitor 2407WFP A03 and state the manufacturers defects, faulty power supply, defective stand and button panel malfunction. If they still don't get it, nicely tell them you are totally disatisfied as a new Dell customer and return for a full refund. Also tell them to send you a pre paid shipping label A.S.A.P. Don't let them stall. Know your warranty.

KevinR100, I didn't miss anything here, did I? :)

Both my stands are within 1/10 of a cm. side to side, even I couldn't believe it at first, had to remeasure several times :) LOL

Hope that helps:)

Message Edited by all the facts on 09-30-2006 12:47 AM

Message Edited by all the facts on 09-30-2006 12:49 AM

dvandelay · Answer

On my third call to Dell support I spoke with someone who agreed to send a replacement. That was Friday afternoon. The new monitor (also an A03) arrived this morning. So far it's working great. No random blackouts and I can play movies and use Expose without any problems.

Additionally, since my first post I noticed that the monitor can rotate 90 degrees (for portrait or landscape). So the issue with it not being level is solved, too.

-Dave

all the facts · Answer

Good to hear that:)

KevinR100 · Answer

all the facts said - KevinR100, I didn't miss anything here, did I? On very rare occassions do you miss anything - dell should hire you for about $250,000 a year;) But, then again, you may cost them that much he he.... Any one of those problems I would have sent it back. Funny about the stand though - I was sure that it was one of the faulty ones & not just a rotation problem:smileysurprised: I don't know, but I must be one of those stupid dumb geeks in that I always RTM & anything else that comes with my gear. This really ANNOYS the wife;) cheers

all the facts · Answer

Yea, I winched my stands to the upper right side, as long as they stay, it's all good.

Monitors

2407WFP A03 Problems

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