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November 9th, 2009 14:00
2407WFP: Dark Smudge/Spots Spreading
I purchased a 2407WFP-HC UltraSharp 24" from Costco on 9/5/07. About 6 months ago I noted a small dim/dark spot in the upper right corner with several small spots. I thought it was dirt, but the microfiber cloth wouldn't remove any of it. Over the past few months the "dark" spot has been growing.
Picture is here.
I believe the monitor is under warranty, however I am not sure how to explain this problem Tech Support without the picture. I tried reading back a few pages but couldn't locate anyone with a similar problem. The support/feedback from Dell in this forum appears to be outstanding, I was hoping I could verify this is an issue which Dell could help/resolve. Thanks again.
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Per the Sticky Post:
(1) Did the monitor pass the Self Test? Yes
(2) Provide the following information in your post -
* Monitor 20 digit Serial PPID number = MX-0GM504-46634-795-1GPS
* Monitor ports tested = Yes
* Video card and ports tested = Yes
* PC Model = Custom
* Operating System = Windows 7
* Have you updated the video card driver? Yes
* Is the monitor listed in the Device Manager under Monitors? Yes
DELL-Chris M
Community Manager
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November 10th, 2009 07:00
I have to check the warranty status. Send me the following in a private conversation (Click my name, click Send a Message) -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number: MX0GM504466347951GPS
Operating system: Windows 7
Reason: