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September 7th, 2018 12:00
Alienware AW3418DW, stand broke
In my opinion, this is a defect in materials. My Alienware stand also snapped at the base and my screen is ruined because it fell from the stand breaking.
DELL-Chris M
Community Manager
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September 8th, 2018 14:00
This would be considered CID (customer induced damage) and would not be covered. It would take constant tipping pressure at the back/top of the panel to break it from the stand. Based on your picture, the top/back of the panel was pushed up on the bottom of that shelf, which caused the break.