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36542
March 20th, 2019 11:00
D6000, GE72 Apache Pro-070, 3 monitors help?
Good Day,
I am having issues connecting three monitors through the Dell Universal Dock D6000 to my MSI gaming laptop. My current configuration is as follows:
Monitor 1 DVI to DP adapter into DP 1 on Dock D6000
Monitor 2 DVI to DP adapter into DP 2 on Dock D6000
Monitor 3 HDMI into HDMI on Dock D6000.
When I have that set up, 2 of the 3 work (The DP 1 and 2 not the HDMI).
When I unplug one of the DP and leave the HDMI, then that monitor turns on and starts working. I plug the DP back in the dock and the HDMI goes out.
I have followed the information from troubleshooting by uninstalling and updating DisplayLink, firmware, and drivers updates for USB 3.0 and USB 3.1.
I have contacted Dell Support with no success, MSI tech support, and even DisplayLink support. Everything says the D6000 supports three monitors and I don't understand why its not working.
My Computer Specs are as follow:
DELL-Chris M
Community Manager
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March 20th, 2019 14:00
* When did you purchase the D6000?
* Did you purchase the D6000 directly from Dell?
* Does the D6000 have a service tag number? If yes, click my name and send it to me via Private Message
* What three specific monitor models?
* List the three monitor models maximum resolution and Hz
* The GE72 Apache Pro-070 laptop must have its AC power adapter connected
Is this your setup?
Dock D6000 DP 1 out port --> DP to DVI converter --> DVI to DVI cable --> Monitor 1 DVI in port
Dock D6000 DP 2 out port --> DP to DVI converter --> DVI to DVI cable --> Monitor 2 DVI in port
Dock D6000 HDMI out port --> HDMI to HDMI cable --> Monitor 3 HDMI in port
DSGF
13 Posts
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May 16th, 2019 07:00
Were you able to resolve this? We are having similar issues with the D6000 and three monitors.
Darinkhath
1 Message
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May 29th, 2019 00:00
Having similar issue. My work around was using two of the display ports and my own hdmi port to the 3rd monitor. I prefer using all 3 ports off the Dell dock d6000 if possible. Please help.
DSGF
13 Posts
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May 29th, 2019 05:00
We've returned our docks to Dell as we never could get them working correctly with three monitors. Dell should revise the specs as I don't think they perform as advertised.