DDPM Won't Run after install on Mac

Question

Mac OS Tahoe - 2 Different Machines - same result - one running 26.2, the other was running 26.2 but just updated to 26.3.

- try install DDPM - have tried a couple of different versions - including the latest v2.1.2.0007 and previous version 2.1.1.0004 - both produce the same result. I go through the install - no errors - specifying that I want to install the network kvm software as well as the base. Grant the perms for control - no issues - choose not to run as part of install - get to complete of install - successful.

When I try to run DDPM after install (including after a reboot of the computer - that doesn't seem to help in any way) - I get a message saying "DDPM_settings.json" couldn't be copied to "DDPM" because an item with the same name already exists." At this point I can only click the OK on that error dialog - and while I can see a DDPM process running in Activity Monitor - it never shows any sort of UI, etc. and appears to be just running in the background with no effect.

What do I need to do to fix this issue and get the software to run properly?

DELL-ChrisM2 · Answer

Contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Dell monitor Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Dell monitor Service Tag.

Our users need more data before they can correctly troubleshoot. Reply with the specific Dell monitor model and how it is connecting to "guessing" the MacBooks?

YF Fan · Answer

@Scott Jacobs You may uninstall DDPM (right-click the DDPM icon and select Uninstall), then reinstall the latest version, DDPM v2.1.2.0007.

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DDPM Won't Run after install on Mac

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