Dell 2407wfp a04 issues

Question

Ive had my dell 2407wfp for about 2 almost 3 months and ive started to notice backlight bleeding across the bottom and on the left and right of the screen. Well i think its back light bleeding, when the screen is black i can see a kind of white coming thru. It also has a stuck pixel in the top right when the screen is coloured red but that doesnt bother me to much. What does concern me is ive started using it to watch austar (pay tv) using composite (box only has s-video and composite) and it doesnt save any of my sharpness settings , so each time i switch between dvi (pc) and composite i have to reset the sharpness. Ive tried using s-video and it does the same.

Also when im watching austar on composite or s-video i get these very faint white lines that kind of look like its in a low refresh mode or something.

Ive contacted dell via email and asked for a replacement but they said i need 4 dead pixels and didnt say anything about the other issues.... i was wondering does anyone know how to fix the composite refresh rate , the ability to save settings on other options other than dvi and the back light bleeding :(. Thanks for any help.

Message Edited by Fadey on 08-02-2007 01:43 PM

Fadey · Answer

I emailed dell again about the backlight / the settings always reverting back to default when i change input and the white liens that move up the screen on composite / svideo but they didnt even reply :( has any1 encountered these before?

DELL-Chris M · Answer

Fadey,

Also when im watching austar on composite or s-video i get these very faint white lines that kind of look like its in a low refresh mode or something.
* Sounds like the device sending the signal, not the monitor.

It also has a stuck pixel in the top right when the screen is coloured red but that doesnt bother me to much.
* A display with 1 to 5 Dead or Stuck pixels is within the industry standards, and is therefore considered an acceptable display.

it doesnt save any of my sharpness settings , so each time i switch between dvi (pc) and composite i have to reset the sharpness. Ive tried using s-video and it does the same.
* That is by design.

Fadey · Answer

The austar box doesnt do this when out putting to different monitors or my old tv i tested it. And why would they make the monitor not save settings for sharpness in each mode? Also what about backlight bleeding....

DELL-Chris M · Answer

Fadey,

why would they make the monitor not save settings for sharpness in each mode?
* No idea.

Backlight bleeding. Run this -
* Press the Menu button
* Press plus or minus to move to Menu Settings
* Press the Menu button
* Press plus or minus to move to Factory Reset
* Press the Menu button twice to Reset
* Press plus or minus to move to Exit Menu
* Press the Menu button

Fadey · Answer

Thanks for the reply again but the factory reset did not fix the backlight around the edges :(.

DELL-Chris M · Answer

Fadey, Composite or s-video are low end. Do you have this bleed using DVI or component?

Fadey · Answer

Yes i can see the white around the edges using DVI for example when a game is loading and the background is black.

DELL-Chris M · Answer

Fadey,

If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.

If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.

They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

Fadey · Answer

Thanks for the help, i dont think i have a service number so ill give them a call tomorrow.

Fadey · Answer

Is there an Australian number i can call?

DELL-Chris M · Answer

Fadey, Dell phone numbers by country

Fadey · Answer

should i call Customer Care or Home and Small Business

DELL-Chris M · Answer

Fadey, Start with Care. If they need to, they can transfer you to a technician to setup the exchange.

Fadey · Answer

I got a exchange set up :D thanks for your help hopefully the new fixes these problems.

Monitors

Dell 2407wfp a04 issues

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