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17685
March 8th, 2007 08:00
Dell E173FPb - Powersave / faulty screen
Hi,
Wonder if someone can help. We are a small business and have a problem with a couple of monitors - E173FPb.
In all instances the monitor will run fine, then the screen will suddenly go black as if its went into powersave mode. The light on the monitor however stays Green. The only way to get the screen back on is to switch the monitor off / then back on again.
It will do it when you are working on a document or using the PC.
The frequency of the problem increases so much so that its impossible to work on the PC as the monitor constantly goes black.
The serial numbers of those in question are:
CN - 0c5385-46633-546-33ku
Wonder if someone can help. We are a small business and have a problem with a couple of monitors - E173FPb.
In all instances the monitor will run fine, then the screen will suddenly go black as if its went into powersave mode. The light on the monitor however stays Green. The only way to get the screen back on is to switch the monitor off / then back on again.
It will do it when you are working on a document or using the PC.
The frequency of the problem increases so much so that its impossible to work on the PC as the monitor constantly goes black.
The serial numbers of those in question are:
CN - 0c5385-46633-546-33ku
CN - 0c5385-46633-546-33uu
CN - 0c5385-46633-546-342u
Is this a known fault? Is there anything we can do?
Is this a known fault? Is there anything we can do?
thanks
Dan
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DELL-Chris M
Community Manager
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March 8th, 2007 13:00
* Right click anywhere on the desktop
* Click Properties
* Click the Screen Saver tab
* Choose one and set it for None
* Click Apply
* Click the settings or Power button to the right of the globe
* You should be on the Power Schemes tab
* Under the heading Power Schemes choose Home/Office Desk
* Under Settings for Home/Office Desk
- set the monitor to never
- set the hard disks to never
* Click Apply
* Click the Advanced tab (if listed)
remove any checks
* Click Apply if you made any changes
* Click the Hibernate tab
remove any checks
* Click Apply if you made any changes
* Click OK
* Click Start- Turn Off Computer- Restart
TBI LAW
2 Posts
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March 8th, 2007 13:00
It will also do this when working away.
DELL-Chris M
Community Manager
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March 8th, 2007 13:00
They should not be doing this. Get them replaced. They will need the order numbers.
Technical Support (Chat, Email, and Phone)
PPID Serial: C0C53854663354633KUN
Manf Date: June 3, 2004
Part Number: 53854
Description: GDE,USER,ALERT SERVER,FR
Age ~ 2.8 Yrs -or- 33.2 Mths -or- 1008 Days old
PPID Serial: C00C53854663354633UU
Manf Date: April 6, 2005
Part Number: C5385
Description: DIS,FPL,17,DV,E173FPB,MG,ROW
Age ~ 1.9 Yrs -or- 23.1 Mths -or- 701 Days old
PPID Serial: 0C538546633546342UCN
Manf Date: March 4, 2006
Part Number: 38546
Description: CUS,PNL,FILLER,MCHAS
Age ~ 1 Yrs -or- 12.1 Mths -or- 369 Days old