E2014H vertical lines

Question

Dear chris-M and all dell people working around this forum I am from India I had purchased a Dell E2014H from flipkart.com after seeing the awesome display in person at a friends place, the usage was basically for home. Liked the display very much and was enjoying its sharpness , I had basically migrated from CRTs to LCD this monitor really got me working all day long slowly , but then on 01/08/2014 i got a bitter news. The monitor developed a twin vertical line, this was  limit. I wanted to know if the monitor in discussion has the warranty, frantically i called up Flip-kart who told as the 30 days for the replacement has passed i need to contact the customer car of the equipment manufacture, so here i am dell at your doorstep with a problem. Chris as per your instruction =(1) Read through monitor Manual----------- Done(2) Restore the monitor to Factory Defaults using the monitor OSD (On Screen Display)* Press the monitor Menu button to open the monitor OSD* Go to Other Settings- Factory Reset and Reset All Settings--------------Done No solution yet !!(3) Run the monitor Self-Test and BID(Built-in Diagnostic)-------------Uhmm Nope didnt work for me(4) Post your issue and all of the following dataReason line = Monitor model, short issue description Monitor :: Model E2014HBody = Vertical Lines are seen on the display* What is the 20 digit alpha-numeric monitor serial number on the monitor label?CN022R0T728723CEDG5M* What is the revision number on the monitor label (A00, A01, etc.) ? -------A00* What specific computer model, desktop/laptop? -----ASUS P4p800se* What operating system?----- Lubuntu 14.04 LTS* What video card?---- NVIDIA Corporation NV34 [GeForce FX 5200] (rev a1) (prog-if 00 [VGA controller])* What video out ports are available on the video card? ONE VGA and DVI* What video out port are you using from the video card to what video in port on the monitor? DVI * What cable are you using to attach the video card to the monitor?-----DVI cables DELL SUPPLIED CABLE* Are you using the Dell supplied cable? ---- YES* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. That resolution should match the monitor default resolution----YES it matches* Can you post a video of the issue?-----------Cant do that* Full description of the monitor issue?-----------the monitor has two lines on the left hand side (facing) these lines are visible even if i disconnect the VGA/DVI Cables a snap is attached herewith. what i need to know is what can be done with the issue, and how does the replacement warranty work, do i need to ship it back to dell? Regards  SpiroNox

DELL-Chris M · Answer

'(Built-in Diagnostic)-------------Uhmm Nope didnt work for me' How did it not work for you? Did the BID run? Did you see the colored screens? If yes, were the V-lines present on the colored screens?

spironox · Answer

still visible Chris ... any how i logged a call with Dell india ..tech support took 15min ..monday rush i guess

finally a guy was on line asked me to all the steps which i had mentioned above .. but the monitor was at home so had to disconnect and get the monitor to the office ..after 2 hours called dell again and they gave me a reference Number :) ... did all the steps and finally they agreed to give a replacement .. few hours later a local dell dealer called and offered me a replacement by today ... waiting eagerly for the replacement ...

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