E2310Hc, cycling colors

Question

Hello, new here.

My nephew gave me his monitor to work on. This is what happens when I turn it on =

* Cycling through solid colors
* No response from any of the four buttons except for the power button (turn off/on)
* No OSD/menu
* When I plug into VGA port of my laptop, the laptop screen blanks for a split second, but doesn't transfer image to monitor, it just stays on laptop screen

I have read that the cycling colors is possibly from a factory menu and in order to get out of this there is a secret button key press sequence. But I have no idea for this specific monitor. They bought this in used condition from a library auction. Nephew says it was working before. There are other details, but would like to see how to get out of the color cycling first. Any help appreciated before I start opening the case, thank you.

rventena · Accepted Answer

Update:

It appears that the monitor was functioning normally (after some repairs, see below), but somehow still in color cycling mode. What I did was turn off monitor first > then plug PC into it, whether by VGA or DVI > then turn on monitor. This brought the monitor out of color cycling (assuming it was stuck in factory mode idk) & it was able to transfer PC screen image to it. Sigh of relief.

But in order to get to this stage, my nephew did some repairs first by replacing a couple of caps, the INITIAL issue being the "2 seconds to black", which likely meant degraded electrol caps. But when he was done & reinstalled the logic board, turned it on, he said (over the phone) that it was giving him weird colors, which once he brought over the monitor to me (I guess I wasn't his first resort to solve the issue, heh), I saw that he probably meant the cycling colors.

Now, for some reason, a couple days before, I had plugged in my PC into it while the monitor was on & in cycling mode, but it would not work (as I had said in my first post above). So I redid his solder work on the logic board, as he is a solder newbie (I have 4 decades experience), just to be sure it wasn't a trace issue before I discovered the solution above. Perhaps the trick was that the monitor had to be off first before I plugged in my PC, or maybe it was also the proper resolder work I did.

Anyway I also cleaned the entire outer case & stand (including the screen with a LCD cleaning liquid) so that it looks like it just came out of its box brand new. I'm sure he will be happy with the outcome when I present the monitor back to him this coming weekend. :)

DELL-Chris M · Answer

It has 5 vertical buttons (Preset Modes, Brightness/Contrast, Menu, Exit, Power). You can try this =* Turn the monitor off* Press and hold the top two buttons in (Preset Modes, Brightness/Contrast) and then press the Power button. Then release all three buttons at the same time* Press the top button (Preset Modes). The FSM (Factory Service Menu) should appear* Scroll down to Burn-in and set it Off or Disabled** Do not change anything else* Then go to Exit

rventena · Answer

Thanks, but it did not work.  Tried multiple times.  I assume this is a logic/driver board issue. Or maybe even as far as a ribbon cable problem. Going to open it soon.  Need to also find logic board model/assy online to purchase, as last resort.

Monitors

E2310Hc, cycling colors

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